Executive committee
From left to right: Sabine Hansen Peck (SVP, People, Culture, Communications & Brand), Tomás López Fernebrand (SVP, General Counsel & Corporate Secretary), Denis Lacroix (SVP, Core Shared Services R&D), Decius Valmorbida (SVP, Travel Channels), Ana de Pro (CFO), Christophe Bousquet (SVP, Airlines R&D), Luis Maroto (President & CEO), Francisco Pérez-Lozao (SVP, Strategic Growth Businesses), Wolfgang Krips (EVP, Technology Platforms and Engineering), Julia Sattel (SVP, Airlines), Alex Luzárraga (VP, Corporate Strategy)
Amadeus profile
We all share the need to explore our world to see new places, meet new people or be near what is important to us. Travel builds economies, broadens cultures and creates connections between societies. Travel powers progress. Amadeus powers travel.
We provide the solutions that keep the world of travel moving, developed in partnership with the industry for 30 years and counting. We deliver technology solutions to airlines, airports, car rental companies, hotels, railways, search engines, tour operators, travel agents and more.
Corporate governance
Upholding the highest levels of corporate governance helps Amadeus sustain our market leadership and consolidate the principles that have made us a trusted partner for customers, suppliers and other associates.
Travel industry overview and global trends
From 4 to 7.8 billion
Number of travelers for next 20 years
3.6%
Representing a compound annual growth rate
3.2%
Outpacing the projected global GDP growth rate over that period
Introduction to business lines
Amadeus offers solutions and services for travel companies all over the world. We do this via our complementary business lines, which have significant commercial and technological synergies.
Distribution
"The rate of change in the travel industry is accelerating. Changes in travel behavior continue to challenge current business models, and travel sellers are evolving along with these to keep up with new expectations, technological advancements and the emergence of new players."
Decius Valmorbida
Senior Vice President, Travel Channels, Amadeus
Airline IT
"The airline industry builds economies, broadens culture and creates connections between societies. It helps global and local businesses boom and expand. It connects people, drawing them closer together than ever before. Our vocation is to make that connection even stronger and simpler."
Julia Sattel
Senior Vice President, Airlines, Amadeus
Diversification into new areas
"The pace of change in our industry is rapid. This requires us at Amadeus to be fast at making decisions, agile when working with customers and open to evolution when the market demands it. These are also three driving principles of our Strategic Growth Businesses where our mission is to accelerate the diversification of Amadeus and to maximize the opportunities across the travel sector."
Francisco Pérez-Lozao
Senior Vice President, Strategic Growth Businesses, Amadeus
Financial performance
In 2017, revenue increased by 8.5%, negatively impacted by foreign exchange effects. This growth was supported by the positive evolution of our segments, as explained below.
Total bookings (figures in millions)
Passengers boarded (figures in millions)*
* Passengers boarded, i.e. actual passengers boarded into flights operated by airlines using at least the Amadeus Altéa Reservation and Inventory modules or Navitaire New Skies.
Technology and innovation
Amadeus’ global operations is responsible for delivering our technology services to our customers. It transforms our services software into systems, databases and networks for airlines, hotels, airports, travel sellers and travelers, with the purpose of facilitating travel-related operations and transactions.
Customer service and satisfaction
Listening to our customers and understanding the different needs of travel providers and sellers is critical to our company. Customers’ business requirements and challenges are constantly evolving. We have built a Voice of the Customer program that monitors customer satisfaction and then evolves in order to open new feedback channels between customers and Amadeus.
Amadeus Customer Service develops and delivers a wide range of learning, support, automation, content and security management services to meet the needs of our customers.
Amadeus people and culture
"Our competitiveness depends on our ability to continue attracting and retaining the best talent at Amadeus. This is at the core of what my team and I do. We work to make Amadeus a place where each and every one of our people wants to do their best for our customers, every single day."
Sabine Hansen Peck
Senior Vice President, People, Culture, Communications & Brand, Amadeus
Amadeus industry affairs
Amadeus’ industry leadership comes with the responsibility to work with other stakeholders in the interest of the travel industry at large. Amadeus therefore engages regularly with governments, public entities, trade associations and other institutions globally.
Environmental sustainability
Long-term industry sustainability requires determined and joint industry action on issues like climate change, use of natural resources or comprehensive management of fast-growing tourism destinations.
Amadeus responds to this challenge with a holistic approach, conscious that action is required internally, externally and in cooperation with industry peers.
Social responsibility
Our strategy in Social Responsibility is to use our core strengths – our people, technology and global travel expertise – in programs and partnerships that can make a real difference. Our objective is to contribute to inclusive development of communities in the countries where we operate, improving how travel and tourism can make a positive impact
Corporate risk management
Amadeus formally adopted the Three Lines of Defense Model – a model for integrating, coordinating and aligning all support and assurance functions within the entity, ensuring the effective management of risks across the company.
Three lines of defense and combined assurance
1st Line of Defense
Line and support management
2nd Line of Defense
Human resources Financial control Legal Security Risk management Data Privacy Compliance
3rd Line of Defense
Internal Audit
Shareholders and financial institutions
The Amadeus strategy framework has been designed to foster the Company's viability and sustainable growth, providing stakeholders with long-term value. Additionally, it is of vital importance for Amadeus to maintain effective and straightforward communication with its stakeholders in capital markets, ensuring transparency with regards to Amadeus' performance.
