President & CEO, Luis Maroto
"At Amadeus, we are proud of the role that our technology plays in connecting travellers to the journeys they want, linking them to travel agents, search engines, airlines, tour operators, airports, hotels, railways and more"
Executive committee
From left to right: Sabine Hansen Peck (SVP, People, Culture, Communications & Brand), Tomás López Fernebrand (SVP, General Counsel & Corporate Secretary), Denis Lacroix (SVP, Core Shared Services R&D), Decius Valmorbida (SVP, Travel Channels), Ana de Pro (CFO), Christophe Bousquet (SVP, Airlines R&D), Luis Maroto (President & CEO), Francisco Pérez-Lozao (SVP, Strategic Growth Businesses), Wolfgang Krips (EVP, Technology Platforms and Engineering), Julia Sattel (SVP, Airlines), Alex Luzárraga (VP, Corporate Strategy)
Amadeus profile
Travel is one of life’s most enriching experiences. It puts us in touch with the beauty and mystery of new places and new cultures. It helps us build strong relationships with partners far and wide. It brings us closer to those we love.
At Amadeus, we believe that travel makes the world a better place, and we are fully dedicated to improving travel and making it more rewarding.
Corporate governance
"I believe that effective corporate governance not only needs strong leadership – it depends on a corporate culture that understands and values both transparency and the need for compliance."
José Antonio Tazón
Chairman of the Board, Amadeus
Travel industry overview and global trends
If the travel industry were a state, only the US and China would have larger economies. This level of economic activity supports 284 million jobs – 1 in 11 jobs in the global economy.
Business lines and highlights
Amadeus powers commerce and mission-critical operations for the entire travel ecosystem through its highly synergistic business lines.
Global operations and innovation
Amadeus Global Operations is responsible for delivering our technology services to our customers. It receives services software from Amadeus Research & Development and transforms it into systems, databases and networks for airlines, hotels, airports, travel agents and travellers, with the purpose of facilitating travel-related operations and transactions.
Customer service and satisfaction
Listening to our customers and understanding the different needs of travel providers and sellers is critical to our company.
Amadeus Customer Service develops and delivers a wide range of learning, support, automation, content and security management services to meet the needs of its customers.
At the same time we have built a Voice of the Customer program that monitors customer satisfaction and then evolves in order to open new feedback channels between customers and Amadeus.
Amadeus people and culture
'People are our most valuable asset'. This sentence can be seen, read, heard and experienced in any of the more than 190 countries where Amadeus operates. We know that only by helping our people succeed can we continue to expand and develop as a business, and sustain our growth and innovation as a leading provider of IT solutions for the travel and tourism industry.
Amadeus industry affairs
Amadeus is at the heart of the global travel industry and we believe that our privileged position gives us a responsibility to work together with other industry stakeholders to shape a sustainable future for travel.
Environmental sustainability
Amadeus’ environmental sustainability strategy is based on three pillars:
- Environmental efficiency of Amadeus operations
- Identification and fostering of the environmental benefits of Amadeus solutions
- Participation in joint industry environmental initiatives
Social responsibility
Our strategy in Social Responsibility is to use our core strengths – our people, technology and global travel expertise – in programs and partnerships that can make a real difference. Our objective is to contribute to inclusive development of communities in the countries where we operate, improving how travel and tourism can make a positive impact.
Corporate risk management
Amadeus has formally adopted the Three Lines of Defence Model – a model for integrating, coordinating and aligning all support and assurance functions within the entity, ensuring the effective management of risks across the company.
Shareholders and financial institutions
The Amadeus strategy framework has been designed to foster the company’s viability and sustainable growth, providing stakeholders with long-term value. Additionally, it is of vital importance for Amadeus to maintain an effective and straightforward communication with its stakeholders in its capital markets, ensuring transparency with regards to Amadeus’ performance.
SVP, Tomas López Fernebrand
" We are a global company, not only because we operate in almost every country, but also because our workforce is composed of people of dozens of different nationalities, making our company culture particularly rich"
