President & CEO, Luis Maroto
"The desire and necessity to travel and explore is part of human history. Those of us living in the 21st century have much to be grateful for; more than ever before, we have the opportunity to travel across the world safely"
Executive committee
From left to right: Sabine Hansen Peck (SVP, People, Culture, Communications & Brand), Tomás López Fernebrand (SVP, General Counsel & Corporate Secretary), Denis Lacroix (SVP, Core Shared Services R&D), Decius Valmorbida (SVP, Travel Channels), Ana de Pro (CFO), Christophe Bousquet (SVP, Airlines R&D), Luis Maroto (President & CEO), Francisco Pérez-Lozao (SVP, Strategic Growth Businesses), Wolfgang Krips (EVP, Technology Platforms and Engineering), Julia Sattel (SVP, Airlines), Alex Luzárraga (VP, Corporate Strategy)
Amadeus profile
Amadeus is a technology innovator that connects the entire travel ecosystem - travel providers, travel sellers and travellers themselves - at every stage of the journey. Our technology helps travel businesses manage their operations with greater efficiency and serve their customers better than ever before.
Travel industry overview and Amadeus industry relations
Travel and tourism is a thriving industry, making a substantial contribution to the global economy. In 2015, its total Gross Domestic Product (GDP) contribution accounted for nearly 10% of the global total.
Business lines and highlights
Amadeus offers a comprehensive range of innovative technology solutions and services for travel businesses all over the world. We facilitate complex transactions between travel providers and travel sellers, and provide them with mission critical IT solutions.
Global operations and innovation
Amadeus Global Operations is responsible for managing and delivering services to our customers. In addition, Amadeus Research & Development (R&D) has the responsibility of building innovative solutions for our customers worldwide. These solutions are based on a wide range of state-of-the-art components integrated for the specific needs of customers. R&D is a strategic priority for Amadeus, a key factor in achieving market leadership and sustainable, profitable growth.
Customer service and satisfaction
Amadeus' commitment to customers is based on:
- Understanding customers' business needs and technical requirements
- Adapting products and solutions according to customer needs
- Providing the broadest range of travel provider content
- Servicing our customers through motivated and experienced staff, with round-the-clock support available globally
- Ensuring the highest levels of connectivity and operational service for our technical platforms
Environmental sustainability
Amadeus’ environmental strategy is based on three pillars:
- Amadeus operations' environmental efficiency
- Identification and fostering of the environmental benefits of Amadeus solutions
- Participation in joint industry environmental initiatives
Social commitment
Business cannot succeed in societies that fail. In 2015, this simple mantra continued to drive the Amadeus Social Responsibility programme. Social Responsibility at Amadeus constitutes an integral part of the company’s corporate strategy.
People & culture
Our people are at the heart of our company’s purpose of shaping the future of travel. Amadeus’ workforce of over 14,200 people worldwide are committed to pursuing this purpose and driving our company’s continued development. We strive to ensure that our knowledge, expertise and management leadership translates into value for our customers and contributes to the success of our stakeholders.
Corporate governance
Upholding the highest levels of corporate governance helps Amadeus sustain its market leadership and consolidate the principles that have made it a trusted partner for customers, suppliers and other associates. Amadeus’ corporate governance policies and procedures are designed to help the company achieve its general objectives and protect the interests of its shareholders.
Industry relations
Amadeus is at the heart of the global travel industry and we believe that our privileged position gives us a responsibility to work together with other industry stakeholders to shape a sustainable future for travel. To this end, Amadeus engages with key partners such as governments, public entities, trade associations and academic institutions.
Our commitment to shareholders
Amadeus’ strategy framework has been designed to ensure the viability and sustainable growth of the company, providing stakeholders with long-term value. It is of vital importance for Amadeus to maintain effective and straightforward communication with all stakeholders in the capital markets, ensuring transparency with regard to company performance.
SVP, Tomas López Fernebrand
" Amadeus' healthy financial position, broad geographical reach, diverse & talented workforce, as well as our investment in innovation equips us to deliver innovative solutions and address the needs of the travel industry"
