Amadeus Airport Companion App

Your digital companion to service passengers from any location. Equipped with a portable device, airline agents are no longer restricted to fixed counters, helping the airport run more smoothly.

Amadeus Acus
Overview

Fast, efficient passenger servicing on‑the‑move

This mobile application allows airline agents to roam freely around the airport, servicing passengers on‑demand.

 

Not only is this useful for daily operations, but in cases of disruption you can locate staff where they are needed to assist passengers with flight changes and transfers.

 

Agents can even print bag tags from their portable Bluetooth printer and take payments for ancillary services and excess baggage.

 

Airport Companion App can be taken to off‑airport locations too, such as a passenger’s home address or a hotel, completing the check‑in and bag drop process prior to arrival at the airport. This offers travelers more convenience, speed and choice, helping to boost airline loyalty.

Features

Instantly scale passenger services, where and when needed

This intuitive application incorporates the core functionalities you need to process passengers from check‑in to boarding.

Reduce bottlenecks

Place airline agents at busy touchpoints – check‑in, bag drop, lounge access, transfer desk, departure gate – to speed up checks and keep passengers moving, helping flights to depart on‑time.

Respond to disruption scenarios

Rather than expect passengers to queue at fixed counters to change their flights, scale up servicing capabilities with roaming agents who can help with re‑accommodation delivery.

Enhance passenger satisfaction

Passengers can enjoy a faster, smoother journey through airport touchpoints, or airline agents can go to off‑airport locations to carry out check‑in and bag drop ahead of their trip to the terminal.

Boost ancillary revenues

Airline agents can take payment for services such as excess luggage, seat selection, upgrades or lounge access directly on the app and at any point prior to boarding.

Save infrastructure costs

Adding counters in a busy terminal is expensive and not always possible. This mobile application gives airlines the flexibility to increase capacity, without additional infrastructure costs.

Autonomous network

Airport Companion App runs from a secure, independent internet connection which removes any dependency on the local airport network, providing reliable, consistent uptime.
Benefits

A user‑friendly, mobile application to manage core passenger services

Whether you are checking in a passenger, printing a bag tag, managing a flight transfer, or emailing a boarding pass, this app gives you multiple tools at your fingertips.

Agent using the Airport Companion App user interface.

Intuitive user interface

The graphical UI is easy to use, requiring minimal training and is accessible on any iPad.

Boarding passes printed using Airport Companion App.

Mobile printing

The quantity and weight of bags is input into the app prior to printing the bag tags. Print from the portable printer or send to remote printers.

Boarding pass

In-built scanner

Scan boarding passes from passengers’ mobile devices or printed documents, as well as passports, visas, ID cards and more.

Using a card to make a payment via a tablet device.

Payments

Boost ancillary sales with the in-built payment functionality and avoid revenue leakage by collecting payments on the go.