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Common Use Self Service: CUSS
What is CUSS?
CUSS stands for Common Use Self Service. It’s a shared technology platform that allows multiple airlines to offer self-service options—like check-in and baggage tag printing—on the same kiosk. Instead of each airline needing its own machines, CUSS makes it possible for everyone to use the same one.
It’s a smart way to make airport operations more efficient, flexible, and traveler-friendly.
What is CUSS in Airports?
In airports, CUSS kiosks are the go-to solution for shared self-service. They’re typically found in check-in areas and are used by passengers to:
- Check in for flights
- Choose or change seats
- Print boarding passes
- Print baggage tags
Because they’re built on a common-use platform, these kiosks can support multiple airline applications on a single device. That means airports can serve more travelers with fewer machines—and travelers get a consistent, streamlined experience.
A CUSS platform can also support Automated Bag Drop stations, so several airlines can use the same device but individually customize the look and feel and workflows.
Key Features of CUSS Kiosks
One kiosk, many airlines. Travelers can check in with different carriers using the same machine.
From check-in to bag tags, passengers can do it all themselves—quickly and easily.
Built on IATA standards, CUSS kiosks ensure compatibility and consistency across the industry.
These kiosks can be installed in terminals, off-site locations, or even hotels and train stations.
Designed to handle high volumes while keeping data safe and operations smooth.
Benefits
Benefits of CUSS
The benefits of CUSS are shared among many stakeholders.
Efficiency for the airport
Airports are busy places. Every square meter matters. With CUSS, airports can serve more travelers without needing more space or machines. One kiosk does the job of many—freeing up room, reducing clutter, and keeping operations flowing smoothly.
Flexibility for the airline
Airlines don’t always know what tomorrow will bring and is in constant need to adapt. Whether launching a new route or adjusting to seasonal demand, with CUSS they can scale up or down without needing dedicated infrastructure.
A smoother journey for travelers
Travelers wants frictionless and smooth travel. CUSS has the capability to deliver faster check‑in, shorter queues and a familiar interface – no matter the airline.
Shared resources
CUSS is also a smarter way to use what we already have. By sharing kiosks, airports and airlines can reduce waste, cut down on energy use, and make more sustainable choices.
Future‑ready by design
CUSS supports innovation, making it easier to roll out new features and services.
