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Case Study

Transforming the cruise experience at MSC Miami Cruise Terminal at PortMiami, the largest cruise terminal in North America

The challenge

Handling thousands of guests in a single day, both embarking and disembarking, is a complex logistical operation.

MSC Cruises sought a solution that would reduce bottlenecks, streamline identity verification, and elevate the terminal experience to match the exceptional hospitality their guests enjoy onboard.

When MSC Cruises envisioned a smoother, faster embarking and disembarking process, Amadeus helped turn that vision into reality.

Together, we delivered a fully integrated, end-to-end biometric journey powered by digital identity, transforming how guests travel with a process that is faster, more secure, and more connected than ever before.

Digital identity with biometrics is no longer exclusive to airports, it’s now redefining the cruise industry. In close collaboration, MSC Cruises and Amadeus implemented:
Seamless biometric verification from terminal entry to boarding and disembarkation
Single-token travel eliminating repeated document checks
Optimized passenger flow to reduce congestion during peak times
Enhanced security and operational efficiency through integrated identity management

The results

36,000

passengers processed at record speed in a day.

50%

reduction in ship embarking time.

Streamlined operations

for both terminal and ship crews.

This is more than an upgrade, it’s a transformation of the guest experience. From the very first step inside the maritime terminal, to the moment of embarking or disembarking, every touchpoint is seamlessly connected through one secure digital identity.

For MSC Cruises

This means consistent, reliable, biometric identity verification at every touchpoint, enabling faster turnarounds, optimized resource allocation, and a premium level of service.

For the cruise industry

It's a scalable, future-ready model that demonstrates how biometric innovation can simultaneously enhance security, efficiency, and passenger satisfaction.

For Amadeus

This initiative signifies our commitment to delivering cross-industry biometric solutions that integrate seamlessly into existing operations, unlocking new levels of efficiency, security, and traveler experience across air, sea, and beyond.

Videos

See it in action

Watch how MSC Cruises and Amadeus partnered to create an end‑to‑end biometric journey that elevates the cruise terminal experience.

Watch on YouTube

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