How Radisson Hotel Group transformed its global travel management with Amadeus Cytric
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Radisson Hotel Group
Annual business trips:
7,850+
Headquarters:
Brussels, Belgium
Geographical scope:
1,100+ hotels in more than 95 countries across EMEA & APAC
Industry:
Hospitality
Company size:
Enterprise (100,000 employees)
Number of users:
2,700+
Annual expense reports:
21,500+
Challenges before Amadeus Cytric
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Poor integration between OBT and TMC systems.
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Offline booking process in several countries leading to inconsistent booking experiences for employees, unnecessary costs and delays.
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Limited visibility into travel spend and compliance.
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Complex auditing processes: Finance teams struggled with enforcing compliance to expense policy compliance and cumbersome, lengthy auditing processes.
Results with Amadeus Cytric
90%
adoption of Cytric Easy
100%
adoption of Cytric Expense
➤Improved adoption, productivity and collaboration: automated processes, saving employees time and reducing errors while providing a unified platform fostering collaboration.
➤Standardized processes simplified audits, increased policy compliance and easier detection of potential for improvement.
➤Automation enabled better control over travel budgets, even as travel volumes increased.
➤ERP integration across three systems allowed for unified T&E management.
➤Improved user experience: Travelers found Cytric “easy to use”; one employee relocating to a country without Cytric requested its implementation.
A journey toward simplicity at scale
In the fast-paced world of hospitality, Radisson Hotel Group faced a familiar challenge: fragmented travel management systems that hindered efficiency and visibility. With a workforce of over 100,000 employees worldwide and increasing travel demands, Radisson needed a unified solution to streamline its travel and expense (T&E) operations.
Radisson’s travel management landscape was disjointed. Some countries already used a self-booking tool, but they struggled to integrate with their travel management company. Other countries had no online booking tool at all.
To address these gaps, Radisson deployed Amadeus Cytric software-as-a service platform to unify processes across continents, and empowers its teams with modern, integrated tools.
Why Radisson chose Amadeus Cytric?
The decision to adopt Cytric was driven by its innovation and seamless integration capabilities with other corporate applications. Belén Díez, Global Organization and Mobility Manager, played a pivotal role in the selection process for the group’s travel technology strategy. Her deep industry knowledge and experience in global travel management positioned her as a key decision-maker, ensuring that the chosen solution aligned with Radisson’s strategic objectives. Recognizing Cytric as one of the most forward-thinking solutions available, reflects her commitment to innovation and operational excellence.
Cytric appealed to Radisson, because
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Cytric for Microsoft Teams, including the “Match My Trip” feature, is fostering collaboration.
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Access to global travel content and consistent user experience.
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ERP integration, supporting standardized processes across regions.
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Automated invoice reconciliation, real-time analytics and AI-powered auditing.
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Certified receipt scanning in 15 European countries.
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Flexibility and ability to operate across multiple Global Distribution Systems (GDS).
The rollout:
Fast, focused, and global rollout
➤The first two countries, Germany and Spain, went live in just 130 days.
➤The global rollout was completed in a record 18 months.
➤Implementation was marked by strong collaboration and teamwork.
➤Internal stakeholders praised the speed and quality of the rollout.
➤More countries joining the digitalization wave, with a strategic vision to expand further.
“Implementing Cytric across multiple countries was a game‑ changer for Radisson. The rollout was fast and smooth, and the benefits of standardization are undeniable. The platform’s unique collaboration features made change management easy, helping our teams work smarter and more efficiently.”
A model for modern travel management
Radisson Hotel Group’s transformation with Amadeus Cytric is a model for modern corporate travel. By embracing innovation and standardization, Radisson moved from fragmented systems to a unified platform, from manual processes to automation, and from frustration to empowerment. Standardizing travel and expense management with Cytric, Radisson achieved faster rollouts, simplified compliance, and unlocked collaboration across teams, delivering efficiency and confidence at scale.
Frequently asked questions
With Cytric Easy embedded in Microsoft 365, employees can plan, book, share, and manage trips directly within Microsoft Teams, reducing friction and increasing online adoption. Teams chat makes it simple to coordinate itineraries, align transfers, and keep approvals moving, without leaving the daily workflow.
Cytric provides centralized risk management tools that consolidate trip and traveler data so you can monitor itineraries, apply policy controls, and support duty of care consistently across regions. With unified travel and expense data, you can quickly identify impacted travelers, communicate efficiently, and keep programs compliant while scaling globally.
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