Switzerland Customer Support

Professional support for travel agents at Amadeus Switzerland. If you need technical assistance or have questions about the use of the Amadeus Selling Platform, the experts at the Amadeus Help Desk are ready to assist you.

Customer Support

Our staff is trained continuously in the entire product portfolio and receive professional training for the provision of customer support over the phone. This enables us to assist you with your questions and problems quickly and expertly.

Amadeus Help Desk

0900 59 22 22 (CHF 1.75/min from Swiss landlines, pin required) Service hours: Mon – Fri 8:30 am –7 pm, Sat 9 am – 2 pm

Amadeus Service Hub

Alternatively, you can contact the Amadeus Service Hub free of charge around the clock. You can switch directly from the Amadeus Selling Platform to the online knowledge database to access all system-relevant information, such as solutions to resolve error messages, the latest news and product tips.

Amadeus Online Coaching

No matter whether you have questions about the Amadeus system or want to set up your own network environment, our highly qualified helpdesk experts connect directly to your terminal and will gladly share their professional knowledge! Amadeus Online Coaching is currently offered in German and English. The following topics are available – depending on question and training need – in the new Amadeus Online Coaching:

Functional Consulting

Gives you the opportunity to understand the basics of the Amadeus system and get the most out of all Amadeus has to offer with tips and tricks tailored to your specific needs.

Technical Consulting

Helps with all specific, technical questions, such as issues with your network settings, the firewall and the best settings for your computer.