We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Customer service plays an important role in our organization, thus Amadeus through its outstanding customer support & training offering aims to enable customers to benefit from our solutions in a most efficient way.
We know by fact, through various daily and annual customer surveys, that Amadeus is ranked as “Best of Service Overall” and we thank our customers for their trust and partnership that has allowed us to achieve these ratings. Our aim is to enhance the level of customer satisfaction – that is, the feeling that our services have met customer expectations.
Amadeus Service Hub contains more than 1,000 knowledge solutions, tips and guidance.
This wide range of resources and educational material can be searched for by keyword, topic and system error message and is available at no additional charge to Amadeus customers. In fact, the Amadeus Service Hub is perfectly suited to current market conditions since it is designed to save time and reduce telephone costs.
The Amadeus Service Hub is designed to complement our telephone support and give you flexibility and confidence when telephone lines are overloaded and you need a fast reply as well as when you need support and our Help Desk is closed.
This solution is another example of how Amadeus lives up to its promise to be a genuine partner to the travel industry.
Amadeus Service Hub is accessible through a Smart Tab in the Amadeus Selling Platform or through our Customer Area.