Amadeus Mobile Messenger

Immediately identify travelers in need of assistance using the most advanced travel risk technology. Amadeus Mobile Messenger automates the process in a single tool so that you are always in control of the situation.

A real-time, web-based disruption management product; combining the best risk and technology providers for agencies who care for their travelers, wherever they are.


Enhance customer experience

Reinforce your risk management strategy and monitor the safety and well-being of travelers throughout their trip, anticipating their needs and taking immediate action when needed.

Manage risk effectively

Access accurate, real-time destination information and incident analysis, identifying travelers according to a country's risk level and communicating relevant notices and alerts to them instantly.

Advanced messaging capabilities

Use either a one-way message to inform travelers (via SMS, smartphone, email) or a two-way feedback messaging system. Locate travelers on request with the GPS functionality on their smartphones and keep a log of communication history.

Minimize time wastage and focus agent time more effectively

Enable your travel agents to act proactively, contributing significantly to savings in customer assistance and reduced call center queries. Workflow optimization also simplifies processes and increases staff productivity.

Monitor flights and mitigate against disruption

Get live flight statuses and tracking for up-to-the-minute information that lets you take prompt action in case of cancellation or delay.

Manage role distribution more effectively

Hierarchical user-roles provide security, greater visibility and improved efficiency.

Harness real-time data that helps streamline your operations

Use an automated system that provides the most up-to-date data to work with, critical for incident and risk management.

Data automatically delivered in real-time

Traveler data is automated and updated in real-time, ensuring you always have the latest and best information to work with for your customers.

Filtering and location

Using a multi-location display with precise itinerary geocoding, Mobile Messenger can identify travelers in a specific area and use graphical tools to forecast future traveler activity.

Product Highlights Amadeus Mobile Messenger

Leverage a fast and efficient travel tool to manage your travelers and provide them with unbeatable service.

Support travelers with direct expert assistance, regardless of their location.
Utilize precise real-time information and incident analyses to help corporations implement effective risk management strategies.
Reduce call center queries and lower costs with live flight status and tracking.
Anticipate customer needs and react with immediate action, enhancing the service you offer.
Take advantage of hierarchical user-roles for greater security, visibility and efficiency.
Make use of comprehensive messaging systems, including one-way messages (SMS, smartphone, email) or two-way messaging.

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