Corporate site
We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Connect and manage your team
Enable staff to virtually connect and manage their department from anywhere on any device. Alert staff in real-time of any guest incidents or service delays.
Automation for increased efficiency
Automated dispatch of operational and guest requests reduce wait times and increase efficiencies.
Automation for increased efficiency
Automated dispatch of operational and guest requests reduce wait times and increase efficiencies.
Minimize time and cost
Streamlined workflow operations to increase efficiency and reduce costs.
Minimize time and cost
Streamlined workflow operations to increase efficiency and reduce costs.
Improve customer satisfaction
Take advantage of technical capabilities designed to enhance operational decision-making and ensure guests enjoy their time with you.
Profiles and reports
Build profiles and personalize experiences based on guest history of requests and preferences. Generate robust enterprise reporting to enable proactive operational decision-making.
Profiles and reports
Build profiles and personalize experiences based on guest history of requests and preferences. Generate robust enterprise reporting to enable proactive operational decision-making.
Protect and build your reputation
Speedy and agile software axes ''slow service'' - the primary complaint guests make when writing an unsatisfactory hotel review.
Protect and build your reputation
Speedy and agile software axes ''slow service'' - the primary complaint guests make when writing an unsatisfactory hotel review.
"HotSOS has been the most significant investment during the renovation in improving work quality and enhancing the guest experience."
Francois Delahaye
General Manager & COO, The Dorchester Collection Group"After rolling out HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints."
Carolina Phillips
Rooms Manager, Hilton Garden Inn"Our guest services and internal staff communication has reached an entirely new level here at Paradise Point Resort. We have seen a complete shift in the number of requests we receive, our response time and overall guest satisfaction."
Ellie Wei
Director of Performance Optimization, Paradise PointProduct Highlights Amadeus Service Optimization – HotSOS
Improve communication and respond to guest issues quickly, helping you solve minor issues before they become expensive problems.
Automate daily operations and deliver a higher level of service to every guest to checks in to your establishment.
Manage all departments from anywhere on any device for streamlined workflow operations, increased efficiency and reduced costs.
Personalize and build reports based on guest request history and preferences.
Protect your reputation with a speedy and agile software that eliminates 'slow service' complaints.