Amadeus Altéa Departure Control for Ground Handlers – Customer Management

Manage check-in and boarding with just one departure control system (DCS), which connects to your airline clients.

Manage check-in and boarding with just one departure control tool, which connects to all your airline customers.

Product

Manage check-in and boarding with just one tool

Operating multiple departure control systems is complex and inefficient. Replace them all with a single, easy-to-use DCS from Amadeus.

Replace multiple DCS connections

Amadeus Altéa Departure Control for Ground Handlers – Customer Management allows you to connect to all your airline customers, instead of having multiple DCS connections.

Do it all with one tool

With Amadeus Altéa Departure Control, you can handle passengers from all of your airline customers, including both Altéa and non-Altéa airlines.

Offer more personalized services

For passengers of airlines using Altéa, Amadeus Altéa Departure Control allows you to offer more personalized services that reflect the policies of each airline.

Ensure real-time updates

Couple Altéa Departure Control – Customer Management with Altéa Departure Control – Flight Management and maintain two-way communication ensuring real-time updates with aircraft ramps and load controllers.

Handle last minute flights with ease

Ground handlers need to be flexible in order to manage last minutes flights. That’s why we made our DCS flexible too.

Respond to last minute requests

An included ad-hoc flight mode lets you respond to last minute requests, such as when you have just a few hours to accommodate the handling of a new airline or aircraft.

Design custom seat maps

With this tool, you can design seat maps according to aircraft characteristics, for example allocating seats suitable for infants or passengers with reduced mobility.

Manually process weight and balance

For last minute requests, you can use our weight calculation tool to process manually the weight and balance of the aircraft.

Fast and safe turnaround

The functionalities of Altéa Departure Control for Ground Handlers – Customer Management makes it possible for you to turn around unexpected flights quickly and safely.

Benefit from belonging to a strong community

When you join Amadeus Altéa Departure Control, you’ll be joining the world’s largest ground handling community in terms of numbers and traffic generated.

100+ ground handling community

In 2016, at Amadeus, we welcomed our 100th ground handler customer, officially making the Altéa community the world’s largest in terms of numbers and traffic generated.

Automatic and regular updates

Our departure control system works on a shared infrastructure; this means all product updates and enhancements are automatically rolled out so your solution will never be out of date.

No additional costs for product enhancements

New product enhancements will be rolled out to you at no additional cost. It’s simply a benefit of being a part of our community.

Maximize your business reach

Amadeus Altéa Departure Control for Ground Handlers – Customer Management lets you maximize your business reach: you could work with charters, LCCs, last-minute flights and full service carriers with speed and efficiency.

Boost your service offering with these modules

A range of additional self-service modules are available for Amadeus Altéa Departure Control for Ground Handlers – Customer Management, giving your passengers and agents more check-in options.

Self-service check-in

Check-in is now a flexible process. Passengers can choose to check in at self-service kiosks (both on the airport site and not), or online (from a PC or mobile device). This gives more choice, flexibility and helps make the best use of your resources, reducing costs by up to 30%.

Self-service boarding

Offer your passengers the convenience of self-boarding at departure gates. This frees up your agents to handle any passenger queries, making better use of their time and helping your airline clients meet their push back slots.

Roaming agents

You can use Amadeus Altéa Departure Control for Ground Handlers – Customer Management on mobile devices, making it possible for agents to ‘roam’ the airport, reducing queues and speeding up passenger processing. You can also handle disruptions and provide personalized services to VIP passengers.

Full integration with core system

All Amadeus Customer Management modules integrate fully with our core system and use the same data sources. With more check-in and boarding options, you can enhance your service levels.

Product Highlights Amadeus Altéa Departure Control for Ground Handlers – Customer Management

Remove the complexity and difficulty of managing multiple systems. With Amadeus, you can manage all your customers from a single all-in-one system – simple.

Easily handle check-in for flights from multiple airlines within the same platform.
Give your agents one tool to learn instead of multiple airline DCS.
Offer more personalized services and ensure real-time updates.
Handle last-minute flights with ease thanks to enhanced flexibility.
Benefit from joining a 100+ ground handling community.
Ensure your system is always up-to-date with regular product enhancements at no extra cost.
Customize your service offering with additional modules.
Seamless integration with Amadeus Altéa Departure Control for Ground Handlers – Flight Management.

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