Amadeus Mobile Messenger

Put your employees and travelers first by providing real-time assistance and disruption management wherever they are. Whether it's bad weather, strikes or other disruptions, Amadeus Mobile Messenger combines the best risk and technology providers to deliver fast incident management in a single tool.

Care for your travelers, regardless of location, with this real-time, web-based disruption management product.

Product

Enhance your customer care

Reinforce your risk management strategy and monitor the safety and well-being of travelers throughout their trip. Anticipate their needs and take immediate action when needed.

Get better risk management

Access accurate, real-time destination information and incident analysis to identify travelers according to a country's risk level and communicate relevant notices and alerts to them instantly.

Manage your messaging

Choose your channel of communication (SMS, smartphone app or email) and use either a one-way message to inform travelers or a two-way feedback messaging system. Locate travelers thanks to GPS functionality (on request or via the check-in feature) and keep a log of communication history.

Support anyone, anytime

Support all employees belonging to a company facility, such as an office, factory or oil rig, wherever they are located in the world.

Monitor your flights

Get live flight status and tracking, which gives you the real-time information you need to take swift action in case of cancellation or delay.


Save time and reduce costs

Travel agents can act proactively, which means savings on assistance costs and fewer call center queries. Workflow optimization also simplifies processes and increases staff productivity.

Customize user access

Select the profile and functionalities that best match your users’ rights for smarter visibility and improved efficiency.


Streamline your operations

Use an automated system that provides the most up-to-date data to work with, critical for incident and risk management.

Benefit from real-time data

Traveler data is updated in real-time, ensuring you always have the latest and best information to work with for your customers.

Filter and locate with accuracy

Identify travelers in a specific area and use graphical tools to forecast future traveler activity. Use a multi-location map display with precise itinerary geocoding.

Run reports

Get interactive reports or schedule regular ones for your key stakeholders.


Case Study Key Travel & Amadeus Mobile Messenger

Our friends at Key Travel recently made Amadeus Mobile Messenger available to their customers.

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Product Highlights Amadeus Mobile Messenger

Leverage a fast and efficient travel disruption tool to manage and take care of your travelers.

Reinforce your risk management strategy by monitoring the safety and wellbeing of your travelers throughout their trip.
Stay one step ahead thanks to relevant risk information in close to real-time.
Stay in the driving seat as you customize the system to your needs.
Communicate effortlessly with your people through the channel of your choice: SMS, smartphone app or email.
Reduce call center queries and save assistance costs by acting proactively.
Assist travelers and employees quickly and efficiently.

Contact us to learn more about Amadeus products