Amadeus Touchless Solutions

Built on a flexible, customizable automation platform, Amadeus Touchless Solutions delivers extensive IT operational optimization, featuring full compatibility with all Amadeus front-office systems, seamless integration with your existing systems, and third-party data integration. Take advantage of tailored, configurable modules designed to meet your specific business requirements and greatly enhance your IT operations.

Optimize your IT operations with tailored, configurable and automated technology built to meet your specific business needs.


Streamline processes through automation

Save time and resources previously allocated to the completion of repetitive tasks with flexibility and automation.

Quality control

Manage rules to suit your established processes and guarantee the quality of your passenger name records (PNRs).

Automated checks

Reduce errors and improve efficiency with automated checks for completion and consistency.

Queue management

Improve operating efficiency and reduce repetitive monitoring with optimized queue processing.

Ticketing control

Better control your ticketing process by increasing ticket throughput with automated ticketing and batch processing tasks, removing concerns around fare expiration dates.

Ensure data consistency

Always provide consistent data at the mid- and back-office.

Fare monitoring and optimization

Manage your fees efficiently and load the lowest fares daily. You’ll also be able to easily compare fares and learn more about your competitors.

Reporting and administration

Provide accurate reporting on transactions via a flexible reporting interface based on your business needs. Benefit from tailored reports with real-time activity tracking.

Connect with your customers

Deliver high-value services to your customers with automated alerts and personalized notifications.

Send personalized notifications

Generate engaging customer service via automated, personalized alerts and emails.

Automatic schedule change notifications

Serve your customers efficiently with automated, customized alerts and avoid delays in trip confirmation. This allows your agents to focus on complex follow-up tasks.

Product Highlights Amadeus Touchless Solutions

Automate the process of labor-intensive tasks 24/7, reducing operating costs and enabling you to concentrate on delivering a quality service.

Take full advantage of a flexible, configurable, automated platform designed to save resources and time.
Leverage automated checks to reduce errors and streamline operations.
Adapt and manage rules to better suit your existing processes, guaranteeing PNR quality.
Limit repetitive monitoring tasks with optimized queue processing.
Exert greater control over the ticketing process with increased ticket throughput and automation.
Employ efficient fee management with the ability to carry out fare comparisons vs. your competition.
Enhance customer service with automated, personalized notifications.
Leverage accurate transaction reporting via a user-friendly interface featuring real-time activity tracking.

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