Resources
Amadeus Ticket Changer
Deliver best-in-class post-booking service to travelers and achieve greater efficiency.
Overview
Harness a powerful suite of products for an improved customer experience
Deliver fast, efficient handling when changing tickets and enhance the level of service offered to customers with the Amadeus Ticket Changer product suite.
Travel sellers face various challenges when managing air ticket changes, which involve time-consuming tasks such as interpreting fares, verifying eligibility, and calculating balances and fees. This resource-intensive process can lead to costly manual errors, resulting in penalties from airlines and revenue losses.
Modern travelers expect fast and efficient service when it comes to ticket changes. Quick response times and accurate resolutions are essential for preventing call center congestion and ensuring customer satisfaction.
TheTravel Technology Investment Trends
research survey by Amadeus indicates that improving productivity and enhancing customer experience are top technology priorities for travel agencies in the coming year. This highlights the importance of addressing these challenges through technology to meet the demands of modern travelers and optimize operational efficiency.
By embracing air ticket change automation, travel sellers enhance efficiencies andgain the ability to deliver smooth experiences for their travelers, positioning themselves at the forefront of a competitive marketplace.
Say hello to our smart suite of air ticket change solutions that empowers you to handle travelers’ requests in a matter of seconds.
Key Features
Deliver best‑in‑class post‑booking service to travelers
Amadeus Ticket Changer offers comprehensive fare processing, handling public, private, and negotiated fares.
Amadeus Ticket Changer supports all ticket types, including domestic, international, interline, unused, and partially unused tickets, regardless of whether they are issued on Amadeus or any other GDS.
Amadeus Ticket Changer is compatible with all airlines.
Amadeus Ticket Changer Reissue can process any ticket changes, such as date, flight, routing, cabin class, and more.
Amadeus Ticket Changer Refund processes ticket changes in all currencies.
Amadeus Ticket Changer products comply with industry standards, using ATPCO category 31 for ATC Eligibility, ATC Shopper, and ATC Reissue, and category 33 for ATC Refund. Only tickets reissued or refunded under these categories are protected by the Amadeus Fare Guarantee policy, while those issued through other GDSs or through ATC Involuntary are not guaranteed.
All Amadeus Ticket Changer products are accessible via Amadeus Web Services, with ATC Reissue, ATC Refund, and ATC Involuntary also available through Amadeus Selling Platform Connect.
Benefits
Amadeus Ticket Changer
Leverage the only solution that handles the reissue of unused or partially used tickets and includes interline tickets from partner airlines.
Maximize productivity
Leverage a solution that handles tasks related to ticket changes, including identifying eligible tickets and calculating fares, taxes balances, and penalties.
Gain on efficiencies
Enable the handling of a greater volume of ticket changes without adding to the staff workload.
Reduce errors
Ensure that ticket changes are processed in compliance with airline policies, minimizing the risk of incurring Agency Debit Memos (ADMs).
Grow your revenues
Elevate your agency’s reputation as a reliable service provider, allowing you to charge service fees for ticket changes to travelers.
Enhance customer experience
Provide faster response times and increased flexibility and transparency to your travelers when requesting ticket changes.
Multi‑channel application
Multi‑channel application available through cryptic access on Amadeus Selling Platform, Amadeus e‑Travel Management and online.
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Case study
Orbit World Travel
Orbit World Travel, an Australian Travel Management Company, boards its ticket to better service with Amadeus Ticket Changer.
Amadeus Ticket Changer Eligibility
Check exchange fare rules applicable to flight tickets...
Amadeus Ticket Changer Shopper
Search for alternative flights, returning relevant recommendations...
Amadeus Ticket Changer Reissue
Automate the ticket exchange process in the event of voluntary changes...
Amadeus Ticket Changer Refund
Automate ticket refund process in the event of voluntary cancellations...
Amadeus Ticket Changer Involuntary Reissue
Automates the ticket exchange process in the event of flight disruption.
Amadeus Ticket Changer Involuntary Refund
Automates refund process in the event of voluntary traveler cancellation.