Corporate site
We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Benefits
Protect your brand
Handle both minor and major disruptions with speed and efficiency, helping to preserve brand integrity.
Protect your brand
Handle both minor and major disruptions with speed and efficiency, helping to preserve brand integrity.
Customer loyalty
Prioritize the rebooking of high value passengers onto the best alternative flight options available.
Customer loyalty
Prioritize the rebooking of high value passengers onto the best alternative flight options available.
Safeguard revenue
Optimize revenues by balancing the load between high-yield seat sales (e.g. business, last-minute) and re-accommodation obligations.
Safeguard revenue
Optimize revenues by balancing the load between high-yield seat sales (e.g. business, last-minute) and re-accommodation obligations.
Streamline recovery process
Centralize disruption handling, cut costs and enhance operations.
Streamline recovery process
Centralize disruption handling, cut costs and enhance operations.
Features
Customized optimization templates
Define several recovery templates based on their individual traits and policies to apply and compare different optimization strategies. This includes rebooking passengers onto other carrier flights when required. Balance the convenience and cost of re-accommodation for each category of passengers.
Customized optimization templates
Define several recovery templates based on their individual traits and policies to apply and compare different optimization strategies. This includes rebooking passengers onto other carrier flights when required. Balance the convenience and cost of re-accommodation for each category of passengers.
Get control with simulation and manual review
The dynamic user interface uses a Key Performance Indicator (KPI) dashboard, enabling airlines to review and compare various optimization scenarios. The results can also be exported to excel for further analysis and you can review the proposed re-accommodation plans at itinerary and passenger level.
Get control with simulation and manual review
The dynamic user interface uses a Key Performance Indicator (KPI) dashboard, enabling airlines to review and compare various optimization scenarios. The results can also be exported to excel for further analysis and you can review the proposed re-accommodation plans at itinerary and passenger level.
Full integration in Altéa
Be fully integrated into Altéa modules, whereby Amadeus manages the interactions across all components involved in the process: Schedule, Reservation, Inventory, Ticketing, DCS, passenger notification and other airline systems, letting pre-defined settings and policies be automatically incorporated.
Full integration in Altéa
Be fully integrated into Altéa modules, whereby Amadeus manages the interactions across all components involved in the process: Schedule, Reservation, Inventory, Ticketing, DCS, passenger notification and other airline systems, letting pre-defined settings and policies be automatically incorporated.
Case Studies
SWISS Disruption Management
Delays and cancellations are unavoidable in airline operations, there are few tools available to put the jigsaw-puzzle of scheduling and routing back together again.
Delays and cancellations are unavoidable in airline operations, there are few tools available to put the jigsaw-puzzle of scheduling and routing...
Read Case StudyTestimonials
"We are committed to the highest standards of service quality for our passengers. Which is why SWISS and Amadeus are partnering to develop a new, cutting edge solution to help our passengers recover from day-to-day disruptions."
Jan-Christian Schraven
Vice President, Head of Operation Planning & Steering, SWISS International AirlinesProduct Highlights Amadeus Passenger Recovery
The automated solution that utilizes real-time information to provide a streamlined response to unforeseen flight disruptions, safeguarding brand perception.
Streamline recovery process with a high performance capacity to handle mass re-accommodation in minimal time.
Fully integrated with other Altéa products to help protect your brand’s integrity, handling all disruptions with ease and speed.
Use an intuitive, user friendly interface, including KPI dashboards and optimization templates to compare and apply different strategies before triggering the recovery plan.
Cultivate customer loyalty to streamline the re-booking process and increase the high-value customer prioritization.
Protect revenue by maximizing seat capacity on all available flights with high yield sales.
Amadeus Passenger Recovery is a web-based interface which is quick and easy to deploy.