Corporate site
We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Benefits
Grow brand loyalty and traveler satisfaction
Provide high-quality passenger care and personalized offers. Essential traveler information is processed for the most relevant service propositions.
Grow brand loyalty and traveler satisfaction
Provide high-quality passenger care and personalized offers. Essential traveler information is processed for the most relevant service propositions.
Maximize revenues
Identify high-value customers and upsell relevant offers tailored to customer needs and preferences thanks to the Personalized Merchandising module.
Maximize revenues
Identify high-value customers and upsell relevant offers tailored to customer needs and preferences thanks to the Personalized Merchandising module.
Improve customer retention
Minimize impact of travel disruptions by ensuring efficient recovery. The Customer Knowledge Centre delivers data-driven insights to enable proactive and personalized customer care, thus reducing complaints and associated costs.
Improve customer retention
Minimize impact of travel disruptions by ensuring efficient recovery. The Customer Knowledge Centre delivers data-driven insights to enable proactive and personalized customer care, thus reducing complaints and associated costs.
Features
These benefits are attainable thanks to the below key features and services.
Extensive customer profiles
Single, comprehensive view of each traveler’s purchase, service and disruption history, as well as preferences and customer value.
Extensive customer profiles
Single, comprehensive view of each traveler’s purchase, service and disruption history, as well as preferences and customer value.
Real-time data-driven insights
Amadeus Customer Experience Management customer profile and metrics are dynamically updated and made actionable in applications in real-time.
Real-time data-driven insights
Amadeus Customer Experience Management customer profile and metrics are dynamically updated and made actionable in applications in real-time.
Instant personalization
Essential traveler information is integrated into agent screens and fed into operational business processes to tailor the airline’s servicing. Additionally, personalized proposals for flights or upsells are based on individual traveler or segment features.
Instant personalization
Essential traveler information is integrated into agent screens and fed into operational business processes to tailor the airline’s servicing. Additionally, personalized proposals for flights or upsells are based on individual traveler or segment features.
Consulting services
Take advantage of specialized consulting services to help you define and optimize customer experience management strategies at an organizational level.
Consulting services
Take advantage of specialized consulting services to help you define and optimize customer experience management strategies at an organizational level.
Report A new formula for airline success
Why customized offers are the future of airline marketing and revenue management
Learn moreBlog Amadeus' Personalization Technology
Amadeus lets you unlock revenue and enhance loyalty with Customer Experience Management.
Learn moreCase Studies
Avianca takes customer service to new heights with Amadeus Customer Experience Management
It’s the little touches that can make or break a trip. A birthday message or going the extra mile for passengers when things aren’t going their way can make all the difference. At Avianca, part of our mission is to always strive to do more. That’s why we are working to create a better customer experience by using the latest technology to delight passengers.
Read Case StudyArticle Amadeus launches Customer Experience Management
Amadeus slots a major piece into its merchandising puzzle.
Read the ArticleProduct Highlights Amadeus Customer Experience Management
By providing personalization capabilities, Amadeus Customer Experience Management (CEM) brings additional value to various components of the airline ecosystem, including the Passenger Service System (PSS), e-Commerce, CRM, campaign and merchandising solutions.
Amadeus Customer Experience Management is integrated into the Passenger Servicing System (PSS) that enables consistent personalization across all channels (airline agent, travel agent, web).
Customers are identified in real-time in all interactions; customer metrics and preferences are automatically updated, so that the next best decision is applied even close to departure.
Personalization is enabled for all customers and in every touchpoint, from inspiration and shopping through booking, to the airport and beyond.
Amadeus offers consulting services to help you defining your Customer Experience strategy through assessment, segmentation activities, personae building, journey mapping and more.