Amadeus Altéa Self-Service

Enable your customers to independently check-in themselves via kiosk, or Airline website (accessible on Desktop or any mobile devices) and to self-board. An integral part of Amadeus Altéa Departure Control, it provides the highest level of customer service with unrivaled efficiency across any channel.

Enable your customers to independently check-in themselves via multiple options.

Product

Increase customer satisfaction

Allow your customers to check-in and register their bag using their preferred method, enhancing their travel experience.

Multi-channel support

Amadeus Altéa Self-Service Check-in supports many integrated channels including internet, kiosk, mobile, automated check-in.

Mobile boarding pass compatibility

Your mobile boarding passes will be compatible with the vast majority of devices for travelers, and also with main barcode standards. HTML5, Google now and Apple Passbook are also supported for offline storage of boarding passes.

Check-in opening notification

Communicate with your passengers via mobile phone, informing them that check-in is open, and explaining their check-in options.


Increase speed of development

Develop self-service check-in capabilities as fast as possible, with a comprehensive multi-channel solution to reduce check-in costs.

Modular capability

Fully-modular central administration and monitoring tools for your airline’s self-service check-in system.

Customization

Personalize your airline branding, language, text and process flows for your Amadeus self-service check-in system.


Control and integrate

Maintain full control of your self-service check-in strategy while working with Amadeus as a single point of contact, but with perfect integration with Amadeus Altéa Departure Control to ensure consistency of customer service across all channels and options.

Generates new revenue flows

Represents a last touch point with your customer where you can upsell ancillaries.

Product Highlights Amadeus Altéa Self-Service

Provide the highest-quality customer service, allowing passengers to independently check-in via or Airline website (accessible on Desktop or any mobile devices) and to self-board.

Maintain full control of your self-service check-in strategy with a single point of entry, with all channels and options integrated to ensure consistency of customer service.
Develop self-service check-in capabilities with increased speed through modular capability and monitoring tools for your airline’s system.
Customize and personalize your airline branding, including screen layout and process flows, for maximum efficiency.
Increase customer satisfaction with multiple channels supported for self-service check-in, to better align with travelers’ needs. Add to their experience with extra accessories such as check-in notifications, mobile ticket compatibility, and self-service Boarding.
Represents a last touch point with your customer where you can upsell ancillaries
Enable airlines to offer to passengers to self-scan boarding pass at the gate in autonomous and controlled way. The product has two key functional components: -Self Boarding Device - SBD (using AEA 2011/12 protocol) -Seat Slip Printing

Contact us to learn more about Amadeus products