Overview
Protect your competitive edge
Bring more efficiency to your business with advanced, customer‑focused solutions for departure control.
Amadeus Altéa Departure Control - Customer Management
Simplify training and ensure best practices with optimized workflows. Ensure that all information required for the journey is collected through smart checks.
Guide your agents
Simplify training and ensure best practices with optimized workflows. Ensure that all information required for the journey is collected through smart checks.
Optimize processes
Speed up core customer processes at the airport. Simplify and automate repetitive tasks whilst avoiding errors.
Expert support
Focus on other key aspects of your business, knowing you can trust our track record of implementation expertise.
Customer satisfaction
Offer customers an airport experience that’s hard to beat. Personalize services by customer profile and value.
Benefits
Amadeus Altéa Departure Control ‑ Customer Management
Automate everything
Automate everything from flexible baggage policies to the collection of additional charges.
Minimize boarding delays
With our clean‑to‑gate philosophy.
Improve your customers’ experience
Offering self‑service options and personalized services based on customer value.
Automatic regulatory checks
Limit penalties through automatic regulatory checks.
Real‑time data
Real‑time data sync throughout the entire Altéa suite.
Efficiency
Improve efficiency with enforced best practices and optimized servicing flows.
Manage the entire baggage process easily
And anticipate the bags which would need to be offloaded when passengers don’t board.
Key features
Rely on our implementation expertise so you can focus on customer service at the airport
Smoother check-in & boarding
Empower passengers to manage every aspect of check-in and boarding.
Disruption and stand-by management
Automate and guide passenger transfers according to each customer’s unique value. Keep service consistent with data transfer between Altéa products.
Maximize revenue
Offer customers the ancillary products they need with integrated pricing and payment to maximize sales.
Self-service check-in
Let customers check-in through multiple channels – whether that’s online, kiosk, automated, or on their phone. Even bag tags can be printed at home.
Advanced baggage management
Collect fees with ease. Apply airline baggage policies automatically and connect to other automated baggage systems easily.
Simpler payments for ancillary services
Detect unpaid services automatically and integrate your entire ancillary services catalog. Make selling easier and generate more revenues.
User-friendly web integration
Integrate HTML pages and apps with a helpful user interface. Increase what you can do to help customers at the airport.
Streamlined ground handling
Manage customers of all the airlines you handle within the same application.
Seamless integration
Take advantage of the integration between Amadeus Altéa Reservation, Inventory, and Departure Control - Flight Management.
Customer value calculation
Determine the value of each customer by using your business rules. Make high-value passengers happy by offering services tailored to them.
Amadeus Altéa Roaming Agent
Get things done on the go, on a tablet. Be more flexible with customer service, and pay less for airport real estate.
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