Corporate site
We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Optimize efficiency
Optimize operational efficiency
Alleviate strain on your customer service operators with automated notification systems reducing the need for last minute re-accommodation and averting compensation fees.
Optimize operational efficiency
Alleviate strain on your customer service operators with automated notification systems reducing the need for last minute re-accommodation and averting compensation fees.
Improve customer satisfaction
Maintain an active dialogue with customers by sharing real-time flight related information with your passengers, providing a more streamlined traveling experience and navigate flight cancellations, disruptions and other flight related events proactively.
Improve customer satisfaction
Maintain an active dialogue with customers by sharing real-time flight related information with your passengers, providing a more streamlined traveling experience and navigate flight cancellations, disruptions and other flight related events proactively.
Customize
Complete range of notifications
Share important information via real-time, with automated and accurate messages, through one of three modules: Flight Change, Passenger Service or Loyalty.
Complete range of notifications
Share important information via real-time, with automated and accurate messages, through one of three modules: Flight Change, Passenger Service or Loyalty.
Customization
Ensure brand guidelines are upheld with extensive customization options for message content and layouts, including passenger’s preferred language
Customization
Ensure brand guidelines are upheld with extensive customization options for message content and layouts, including passenger’s preferred language
Follow-up, tracking and reporting
Access monthly reports with detailed billing information to build statistics on flight events and to perform analytics. Customer Contact will also notify you of successful message deliveries and alert you of any sending failures.
Follow-up, tracking and reporting
Access monthly reports with detailed billing information to build statistics on flight events and to perform analytics. Customer Contact will also notify you of successful message deliveries and alert you of any sending failures.
Testimonials
"We can automatically notify our customers about issues related to flight time changes, waitlist confirmation or re-accommodation’. Our customers can receive personalised and timely communication’"
Ricardo Costa
Marketing and Sales Director, Group SATAProduct Highlights Amadeus Altéa Customer Contact
Ensure the best customer satisfaction with timely and accurate communication throughout their journey.
Automated notifications allow you to send important flight related information to passengers accurately and in real-time.
Harness a wide scope of event triggers with high levels of accuracy and reactivity capabilities.
Full automation and operational efficiency enabling safeguarding of agents’ time on customer communication.
Control the status of notifications, such as sending failures.