Amadeus Advanced Ground Operations

Gain control of your airport ground handling activity, all airports in a consolidated view, with Amadeus Advanced Ground Operations. Leveraging data from Amadeus Altéa DCS Customer Management, you get access to quick actionable insights that allow you to make the right decision.

Leverage Altéa DCS Customer Management Data and unveil the insights you need.

Product

Get insights to improve operations and customer travel experience

Understand how flight service has been delivered at the airport, how many flights and customers have been disrupted during the current year compared to the previous one. Track passenger touchpoints usage and identify revenue opportunities. A deep airport performance analysis will help you consolidate best practices and improve operational efficiency.

Ground-handling disruption insights

Analysis on disrupted flights and customers will allow you identify recurring patterns behind delays and understand how many passenger were protected in case of flight cancellation.

Insights on channel usage

Understand passenger trends in check-in channels, monitor airport performance (boarding time and seat changes), compare standby status activity and final status vs transactions, quantify no-show rate.

Ancillary performance tracking

Quantify and monitor evolution of ancillaries booked and sold at the airport in terms of volume and revenue, track airport waived or unpaid services, rank the airports with best/worst selling performance and identify the most sold ancillary at the airport.

Compensation analysis

Quantify compensated customers and volume of compensations issued, detect compensation discrepancies between boarding point and airport location and rank and identify the most issued compensations.


Increase and maximize revenue

Identify new ancillary revenue opportunities by adjusting ancillary offer based on route season-ability and customer profile.

Ancillary performance tracking

Quantify and monitor evolution of ancillaries booked and sold at the airport in terms of volume and revenue, rank the airports with best/worst selling performance and identify the most sold ancillary at the airport.

Safeguard revenue

Limit revenue leakage by monitoring the services that have been waived at the airport as well as reducing the unauthorized E-ticket override activity.



Face the challenge of big data

Amadeus Advanced Ground Operations provides a powerful answer for airlines to process big volume of data quickly enough to make decisions based on fresh and accurate data. Amadeus’s in-depth understanding of Altéa data ensures that the fragmented piece of information is processed in the most efficient way.

Off-the-shelf dashboards

Standardized dashboards based on best practices make it faster and easier to monitor a range of ground operation activities. Indicators are refreshed daily for accurate, relevant decision-making.

Self-service BI capability

Self-Service BI capability for users to tailor visualization charts using predefined filters or create more complex visualizations as required. The product also requires no specific BI infrastructure to function.

Cloud-based access

Access anywhere, anytime with no software installation required, making it both efficient and cost-effective.

Product Highlights Advanced Ground Operations

Achieve a comprehensive view on airport performance, passenger flow and ancillary revenue opportunities with Amadeus Advanced Ground Operations.

Provide instant insights thanks to daily updated charts and marts. Have a complete view of your operations from check-in to departure in a matter of minutes
Monitor day-to-day operational activity. Cover your in-depth reporting needs, enabling you to keep track of main KPIs such as operational performance on flights. This will allow airlines to skip long reporting processes in order to get the right insights to make the right decisions.
Deep knowledge on the airline world and the airline data.Experts are able to combine, manipulate and design data models and frameworks that measure very specific KPIs that meet airline’s needs.
Our consultative and collaborative approach means that airlines will drive the most value out of our relationship, so they can enjoy solutions making their lives easier. AGO is a product designed to evolve with your needs meaning you will always be equipped to make the best-informed decisions.

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