Salesforce

Salesforce is the world’s #1 customer relationship management (CRM) platform. Innovative solutions like Service Cloud and Marketing Cloud work seamlessly with Sales Cloud to give the a 360-degree view of the customers; improving customer service, generating more leads, and increasing sales. Salesforce and Amadeus partnership delivers end-to-end Traveler Experience Optimization powered by business-oriented Apps built on Salesforce Platform, which are integrating, combining & extending Salesforce Cloud solutions (as Service Cloud for Contact Center, etc) with Amadeus solutions, such as CEM, ARD Web, Disruption Management.

Videos

Amadeus service optimizer app on Salesforce

Amadeus' service optimizer application will be on Salesforce AppExchange, empowering airlines to connect with their customers, partners and employees in entirely new ways

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Taimur Khan of Salesforce at AES 2019

Taimur Khan, VP, GM Travel, Transportation, Hospitality Solutions Team at Salesforce shares how they are working with Amadeus to create a better travel experience.

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Press release Amadeus on Salesforce AppExchange:

Through the integration between the Amadeus Airline Platform and the Salesforce Platform, Amadeus’ airline customers can...

Through the integration between the Amadeus Airline Platform and the Salesforce Platform, Amadeus’ airline customers can benefit from a complete view of the traveler.

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Blog Amadeus Airline Executive Summit 2019

At the 2019 edition of the Amadeus Airline Executive Summit, we continued a great journey towards retailing success, innovation...

At the 2019 edition of the Amadeus Airline Executive Summit, we continued a great journey towards retailing success, innovation through partnerships, and frictionless travel.

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Related solutions:

Data analytics & personalization

Implement an expansive range of products, solutions and services tailored to meet and exceed your business intelligence needs.

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Data analytics & personalization

Amadeus Passenger Recovery

Analyze multiple flight disruptions and optimize the end-to-end transfer of passengers with greater speed and efficiency.

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Amadeus Passenger Recovery

Amadeus Schedule Recovery

By smarter strategic decisions with the ability to visualize flight operations in real-time, helping you understand the impact of schedule changes on both staff and customer.

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Amadeus Schedule Recovery

Amadeus Ticket Changer Dynamic Waiver

React more effectively to anticipated disruption by automatically applying commercial changes to tickets via all ticketing touch points.

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Amadeus Ticket Changer Dynamic Waiver

Amadeus Ticket Changer Involuntary

Reissue and refund tickets in a few simple steps, enhancing your customer service by responding to disruption quickly and efficiently.

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Amadeus Ticket Changer Involuntary

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