White paper

Your guide to business traveler well-being

Learn how to keep your employees healthy, happy and productive on business trips

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Business travel can benefit corporations, employees, and their customers, but only when it's managed well. So how can we mitigate some of the stress factors faced by frequent business travelers?  

On this background our study seeks to answer three questions related to business travel and its impact: 

  • Are corporations and travel managers developing effective well-being strategies?  
  • How do travelers feel about stress and productivity on business trips?  
  • What corporations can do to improve traveler well-being? 

You will learn more about:

Travel stress factors 

Ranking of most stressful factors impacting traveler well-being.

Strategies to keep your travelers happy 

Five strategies you can apply to reduce the stress factors caused by business travel to improve traveler well-being, retain employees, attract new talent, and even boost your return on investment (ROI).   

  1. Organizational Remit
    Empower travel managers with the resources and incentives they need to become duty of care champions. 
  2. Travel Policy
    A few changes to the travel policy such as reducing indirect flights, allowing trip recovery time, minimizing travel outside working hours or supporting bleisure can help maximize travelers’ productivity and well-being.  
  3. Trip Discipline
    Knowing which trips to make or not make is important to ensure both the overall return on investment (ROI) of business travel and traveler well-being.  
  4. Health Management
    Supporting employees with the tools and resources they need to maintain healthy travel habits.  
  5. Disruption Management
    Having the right tools and processes in place to address delays, changes and unexpected incidents.  

Find out what stresses travelers most and what corporations can do to reduce the negative impact of business travel and to improve traveler well-being through these five strategies. 

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Information on this study:

This research was conducted in collaboration with the Global Business Travel Association (GBTA) which provided input into the survey instruments, reviewed, and endorsed the content of the report. The first survey addressed a niche segment, targeting a sample size of nearly 100 travel managers from medium to large companies across the globe. The objective of this survey was to understand how traveler well-being is managed in their companies. The second survey, with a sample size of close to 900 respondents, focused on understanding business travelers’ attitudes towards travel, stress and productivity. Based on those two surveys this report outlines a variety of recommendations for corporations, travel management companies, travel managers and human resources teams to consider.