We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
The airline industry is embarking on a major revolution from just selling the customer a “seat” on a flight to selling the customer a set of customized products selected just for them.
This second paper builds upon the recently published Amadeus paper “Spotlight on What Travellers Value”, where we looked at the endless influences that lead consumers to make a purchase with a brand. How do you bring all of these real-time influences together to present the customer with something that is of value to them, right at that very moment?
Today’s shift to merchandizing and personalization is a great opportunity to improve the customer shopping experience, increase loyalty, and improve profitability. Optimizing the product mix and price of offers has benefits for both the customer and the airline.
We are now outlining how the way airlines approach pricing, personalization and revenue management has to change. Amadeus’ vision: total offer optimization.
This paper will explore:
"The development of next-generation pricing and revenue management methods represents a transformational moment for the airline industry. These methods will allow airlines to break free from the many pre-Internet legacy systems and standards that have shaped and constrained current practices."