We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
At Amadeus, we have a clear purpose to shape the future of travel and are passionate in our pursuit of better technology for better journeys. We have been powering the travel industry for over 30 years, and we believe that the secret to our success has been our collaborative approach to innovation.
Throughout our history, we have developed our technology in partnership with the travel industry for the travel industry. By working effectively with those immersed in the business of travel and tourism, we combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems for our customers and partners.
Read the five trends
that retail travel agents need to consider as part of their long-term strategy. The customer-centric trends outlined are crucial to retail travel agents who want to be sustainable in this competitive environment. Technology is exponentially evolving, and we need to keep learning and updating ourselves to better serve travelers. Download the insights to learn how you can help your business stay ahead of the competition.
"IoT has the ability connect customers with travel consultation throughout the entire stage of the travel experience. For agents, a global or universal PNR will allow travel consulting to change according to any request from the customer. As for travelers, agents can provide a universal ‘travel pass’ that can be used for a trip, without separate boarding passes, hotel check-in, bus passes, and even theme park tickets. This universal travel pass would also handle multiple currencies, where travelers won’t need to exchange currencies when travelling between different countries."
"Travel agents will continue to see product requests from multiple sources for travel –therefore seamless integration with GDS, Airlines, NDS, hotels, ground transportation, and theme park tickets will be essential. Travel agents will need to evolve to offer integration with non-travel related content and value-add services will be a success factor for future travel agents."
"Cloud technology is a driving force for transforming the offline model of the travel agent. The cloud enables agents to have access to all cloud-based bookings regardless of location, whether this would be through a mobiles phone or tablet."
"To me, the traditional travel agent business model is dead. Millennials are not going to retail stores to plan their next vacation. They are using a combination of OTAs, publishers, social media and referrals to drive their purchase. Travel agents will need to adapt to this change. Let's take the example of business travel, which has largely been the domain of travel agent and business travel platforms. New age start-ups are disrupting this model through sleek UI and transparent pricing."
"Blockchain will create more secure, direct transfer payment methods. As consumers become more conscious about their data, privacy, and online presence, there will also be a need for more secure and direct transfer payment methods. Credit card payments, such as Visa and Mastercard, are facing digital challenges. This is where Blockchain can revolutionize traditional methods by allowing all transactions and ticketing to be safe and secure. Blockchain technology will also offer an effecient way to integrate different services providers in a distributed environment."
Read the five trends that hoteliers need to consider as part of their long-term strategy. The customer-centric trends outlined are crucial to hotels that want to be sustainable in this competitive environment.
Technology is exponentially evolving, and we need to keep learning and updating ourselves to better serve travelers. Download the insights to learn how you can help your hotel can stay ahead of the competition.
"Technology will shape the future hospitality. If hotels want to get to know their guests, they’ll need to better understand and manage their preferences. If a room attendant finds a broken light in a guest's room, they’ll want to quickly tap a button on their mobile device that triggers an automated workflow to fix the issue. It’s about empowering staff with tools to help them work with more ease and productively."
"There are 101 things you could invest in when it comes to technology. For us the trick is to invest intelligently in the things that make the biggest impact. It’s about using technology to take the friction out of certain experiences. No longer can businesses have disparate technology – it’s more crucial than ever to have one consistent, solid technology foundation."
"The story for the future of our industry is about new and exciting ways to connect with the customer. Customers want information and service at hyper-speed. Technology has not changed the needs of our guests, they still want a clean room, discreet service, ease of check-in. It’s at what accuracy and speed technology can help hospitality providers deliver that counts. Technology will help hospitality providers pace competitively in this ‘Race of Service’."
"In the future there will be more personalization, benefiting the end user. Choosing a hotel will be less of a guessing exercise and more of a certain, seamless experience, where a user will be able to quickly visualize and choose the most suitable option to them. This will help meet expectations, maximize the overall experience of the travelers, which in turn, should make traveling a more desirable and frequent activity."
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Read the five trends that business travel agencies need to consider as part of their long-term strategy. The customer-centric trends outlined are crucial to agencies that want to be sustainable in this competitive environment.
Technology is exponentially evolving, and we need to keep learning and updating ourselves to better serve travelers. Download the insights to learn how you can help your business travel agency can stay ahead of the competition.
"At the moment BTAs have to navigate their way through mountains of fragmented content across several platforms. But as part of Amadeus’ evolution from a GDS to a Live Travel Space, we’ll be able to offer one platform of choice with huge amounts of content for travel distributors and providers. It will transform how BTAs work and allow comparisons and bookings to happen in a uniform and transparent way."
"Technology is the only pill that will save BTAs from extinction. Technology brings in both cost efficiencies (discovery and operating costs) and opportunities to enhance revenues. BTAs need to foster the culture of innovation and accept technology before their competitor does."
"Some of the booking platforms that we use through the GDS and traditional online booking tools will change over time, it’s starting to happen now. How it’s going to look in five years’ time, I’m not exactly sure, but I do know there will be a travel environment of more open booking channels. The trick will be managing the access to these new booking channels and the change in workflow processes in a way that ensures how travelers shop, book and play is streamlined and simplified."
In today's fast-paced digital environment, online travel players are facing pressure from multiple fronts - from travelers, to suppliers, to new players - underlining the need for reinvention to remain relevant. Disruptive business models are blurring the lines for online travel players while emerging technologies like machine learning and data analytics are taking root.
With this in mind, we have spoken with the industry and collated five trends online travel players will need to respond to in order to remain competitive and to anticipate the potential disruptions of the future, or risk being overtaken by more agile competitors. Download the insights to learn more.
"The rapid growth in tourism is driven by a massive number of young populations across Asia, Africa and the Middle East, increasing demand for inclusive and personalized travel experiences, enabling travelers to venture globally while not compromising their lifestyles. Technology enables us to personalize travel, such as culture and faith-based processes and practices to enhance the traveler’s experience. For example, Salam Standard enables a Malaysian traveler to pre-order halal food in Beijing before making the informed decision to embark on the journey."
"We strongly believe that the future of online travel agencies lies in being a ‘One Stop Shop’ for travelers by serving a spectrum of needs using one super travel app. Asia has been leading the charge in creating innovative products for booking online travel, such as online wallet payments to simplify online purchases and C-trips use of instant messaging app WeChat to provide virtual tour guide services for leisure travelers."
"Travelers want to 'shop and compare' and want all the information necessary to make an informed choice in a consolidated place. However, content fragmentation is affecting online travel companies’ ability to serve their travelers quickly and efficiently, while having the confidence they are truly offering the best option to their customer. Online travel companies need to explore ways to deliver on travelers’ expectations across the whole journey."