We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
At Amadeus, we have a clear purpose to shape the future of travel and are passionate in our pursuit of better technology for better journeys. We have been powering the travel industry for over 30 years, and we believe that the secret to our success has been our collaborative approach to innovation.
Throughout our history, we have developed our technology in partnership with the travel industry for the travel industry. By working effectively with those immersed in the business of travel and tourism, we combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems for our customers and partners.
Airports are the backbone of the travel industry. They are a gateway to the world, handling millions of passengers around the globe each day. But airports, are not immune to disruption.
Much like the rest of the travel industry, they are being put under pressure due to the rapidly changing industry landscape. Similar to how the rise of Low Cost Carriers enabled a new generation to explore the world, another wave of innovation is set to change who can fly, how they fly and how often.
To better understand how to manage these pressures, we spoke with leaders in the travel industry to hear which trends they believe will shape the airport of the future.
"By using the cloud we’re able to completely revolutionize our airport experience delighting our customers."
"Automation of services will facilitate a smoother flow of passengers in, through and around the airport, easing congestion."
"In the future, we’re going to see off-airport services become the norm, with check-in halls reduced and repurposed. "
"The uptake of biometric technology has the ability to ease the pressure across multiple touchpoints around the airport creating seamless experiences for all travelers. "
"Cloud technology presents the industry with a method to dramatically reduce emissions. "
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Read the five trends that hoteliers need to consider as part of their long-term strategy. The customer-centric trends outlined are crucial to hotels that want to be sustainable in this competitive environment.
Technology is exponentially evolving, and we need to keep learning and updating ourselves to better serve travelers. Download the insights to learn how you can help your hotel can stay ahead of the competition.
"Technology will shape the future hospitality. If hotels want to get to know their guests, they’ll need to better understand and manage their preferences. If a room attendant finds a broken light in a guest's room, they’ll want to quickly tap a button on their mobile device that triggers an automated workflow to fix the issue. It’s about empowering staff with tools to help them work with more ease and productively."
"There are 101 things you could invest in when it comes to technology. For us the trick is to invest intelligently in the things that make the biggest impact. It’s about using technology to take the friction out of certain experiences. No longer can businesses have disparate technology – it’s more crucial than ever to have one consistent, solid technology foundation."
"The story for the future of our industry is about new and exciting ways to connect with the customer. Customers want information and service at hyper-speed. Technology has not changed the needs of our guests, they still want a clean room, discreet service, ease of check-in. It’s at what accuracy and speed technology can help hospitality providers deliver that counts. Technology will help hospitality providers pace competitively in this ‘Race of Service’."
"In the future there will be more personalization, benefiting the end user. Choosing a hotel will be less of a guessing exercise and more of a certain, seamless experience, where a user will be able to quickly visualize and choose the most suitable option to them. This will help meet expectations, maximize the overall experience of the travelers, which in turn, should make traveling a more desirable and frequent activity."
Read the five trends that business travel agencies need to consider as part of their long-term strategy. The customer-centric trends outlined are crucial to agencies that want to be sustainable in this competitive environment.
Technology is exponentially evolving, and we need to keep learning and updating ourselves to better serve travelers. Download the insights to learn how you can help your business travel agency can stay ahead of the competition.
"At the moment BTAs have to navigate their way through mountains of fragmented content across several platforms. But as part of Amadeus’ evolution from a GDS to a Live Travel Space, we’ll be able to offer one platform of choice with huge amounts of content for travel distributors and providers. It will transform how BTAs work and allow comparisons and bookings to happen in a uniform and transparent way."
"Technology is the only pill that will save BTAs from extinction. Technology brings in both cost efficiencies (discovery and operating costs) and opportunities to enhance revenues. BTAs need to foster the culture of innovation and accept technology before their competitor does."
"Some of the booking platforms that we use through the GDS and traditional online booking tools will change over time, it’s starting to happen now. How it’s going to look in five years’ time, I’m not exactly sure, but I do know there will be a travel environment of more open booking channels. The trick will be managing the access to these new booking channels and the change in workflow processes in a way that ensures how travelers shop, book and play is streamlined and simplified."
Read the five trendsthat retail travel agents need to consider as part of their long-term strategy. The customer-centric trends outlined are crucial to retail travel agents who want to be sustainable in this competitive environment. Technology is exponentially evolving, and we need to keep learning and updating ourselves to better serve travelers. Download the insights to learn how you can help your business stay ahead of the competition.
"IoT has the ability connect customers with travel consultation throughout the entire stage of the travel experience. For agents, a global or universal PNR will allow travel consulting to change according to any request from the customer. As for travelers, agents can provide a universal ‘travel pass’ that can be used for a trip, without separate boarding passes, hotel check-in, bus passes, and even theme park tickets. This universal travel pass would also handle multiple currencies, where travelers won’t need to exchange currencies when travelling between different countries."
"Travel agents will continue to see product requests from multiple sources for travel –therefore seamless integration with GDS, Airlines, NDS, hotels, ground transportation, and theme park tickets will be essential. Travel agents will need to evolve to offer integration with non-travel related content and value-add services will be a success factor for future travel agents."
"Cloud technology is a driving force for transforming the offline model of the travel agent. The cloud enables agents to have access to all cloud-based bookings regardless of location, whether this would be through a mobiles phone or tablet."
"To me, the traditional travel agent business model is dead. Millennials are not going to retail stores to plan their next vacation. They are using a combination of OTAs, publishers, social media and referrals to drive their purchase. Travel agents will need to adapt to this change. Let's take the example of business travel, which has largely been the domain of travel agent and business travel platforms. New age start-ups are disrupting this model through sleek UI and transparent pricing."
"Blockchain will create more secure, direct transfer payment methods. As consumers become more conscious about their data, privacy, and online presence, there will also be a need for more secure and direct transfer payment methods. Credit card payments, such as Visa and Mastercard, are facing digital challenges. This is where Blockchain can revolutionize traditional methods by allowing all transactions and ticketing to be safe and secure. Blockchain technology will also offer an effecient way to integrate different services providers in a distributed environment."
In today's fast-paced digital environment, online travel players are facing pressure from multiple fronts - from travelers, to suppliers, to new players - underlining the need for reinvention to remain relevant. Disruptive business models are blurring the lines for online travel players while emerging technologies like machine learning and data analytics are taking root.
With this in mind, we have spoken with the industry and collated five trends online travel players will need to respond to in order to remain competitive and to anticipate the potential disruptions of the future, or risk being overtaken by more agile competitors. Download the insights to learn more.
"The rapid growth in tourism is driven by a massive number of young populations across Asia, Africa and the Middle East, increasing demand for inclusive and personalized travel experiences, enabling travelers to venture globally while not compromising their lifestyles. Technology enables us to personalize travel, such as culture and faith-based processes and practices to enhance the traveler’s experience. For example, Salam Standard enables a Malaysian traveler to pre-order halal food in Beijing before making the informed decision to embark on the journey."
"We strongly believe that the future of online travel agencies lies in being a ‘One Stop Shop’ for travelers by serving a spectrum of needs using one super travel app. Asia has been leading the charge in creating innovative products for booking online travel, such as online wallet payments to simplify online purchases and C-trips use of instant messaging app WeChat to provide virtual tour guide services for leisure travelers."
"Travelers want to 'shop and compare' and want all the information necessary to make an informed choice in a consolidated place. However, content fragmentation is affecting online travel companies’ ability to serve their travelers quickly and efficiently, while having the confidence they are truly offering the best option to their customer. Online travel companies need to explore ways to deliver on travelers’ expectations across the whole journey."
Today, managing employee travel effectively forms a vital part of any organization's success. Travel is an established part of doing business and providing a frictionless travel experience that allows the traveler to focus on doing business, not travel, is becoming increasingly important. Seamless travel also means greater efficiency for the business overall.
Amadeus helps corporations power smarter business travel. By working together with our partners, Amadeus has created a Live Travel Space, with our open technology and connected teams. It’s a space where all travel players can connect and collaborate to address the desires of travelers and provide them with a wide range of options at any given moment. Ultimately delivering the best possible experience for travelers.
Knowing all of the above, Amadeus has collaborated with partners, customers and startups looking at the trends corporations need to respond to in order to provide the seamless travel experience expected by employees. Download the insights to understand how you can adapt to better manage your employees travel to the overall benefit of your organization.
"In business travel there are two goals that Corporations need to consider, security and seamless travel. Technology needs to evolve that can improve both sides of the equation. For business travelers there are some opportunities in credentialing that could help authorities in risk profiling and crowd management."
"AI is already impacting and benefiting the travel industry. More Travel Management Companies and airlines are using chatbots to service their customers and support them in their shopping, information requests and complaints processes. The next big chatbot? One that can answer our questions when we are traveling and on-the-go."
"Technology will continue to be a huge enabler in the travel industry. Blockchain, Voice and AI are potentially three of the most promising technologies. Voice will be the differentiator going forward. Talking to each other is the most natural thing humans do. Typing, swiping and other forms of interaction are all just intermediate steps as we are unable to efficiently talk to a machine. Companies that devise the most efficient way of selling high value and high engagement products via voice will lead in the future."
"Business travel is no longer just about getting to and from home. It is a series of experiences that demand an intuitive, streamlined management – which is driven through mobile. For me 5G rollout will completely transform the corporate traveler’s mobile experience. Access to unlimited data will allow for more informative and productive business trips while corporations will be able to provide better guidance for their corporate travelers in terms of access to hotel, transfer and destination services in virtual reality format."
"In any industry, the safety and security of employees traveling for corporate travel is a company’s number one priority. It’s essential that we have a trusted travel technology partner that will help us focus on operations and then cost optimization. This will ensure we always undertake the right duty of care priorities and help us continue to give our employees the highest quality experiences whilst they travel for work."