We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Foreword by Hazem Hussein
Executive Vice President, Head of Asia Pacific, Eastern Europe and Turkey, Airline IT, Amadeus
Learn more about the unique methodology, collaboration and resulting benefits of the SWISS/Amadeus partnership.
Amadeus and SWISS recently collaborated on addressing one of airlines’ most serious challenges head-on: disruption management. SWISS was looking for a solution that would make it possible to respond, recover and regain control of an ‘irregular’ situation quickly and efficiently. In doing so, SWISS saw the opportunity to improve satisfaction amongst disrupted passengers and keep customer care costs under control.
We know that disruption in air travel is inevitable as not all events can be foreseen and controlled. But how airlines deal with disruption has a huge impact on their bottom line and passenger satisfaction. In fact, it is a problem that costs the airline industry US$60 billion a year.
Amadeus consulted global leaders to produce ‘Shaping the future of Airline Disruption Management (IROPS)’, a thought-leadership paper which: