Research report

Shaping the future of Airline Disruption Management (IROPS)

Foreword by Hazem Hussein

Executive Vice President, Head of Asia Pacific, Eastern Europe and Turkey, Airline IT, Amadeus

This content is only available in this language.

Learn more about the unique methodology, collaboration and resulting benefits of the SWISS/Amadeus partnership.

SWISS takes the lead in disruption management with the launch of Amadeus Passenger Recovery

Amadeus and SWISS recently collaborated on addressing one of airlines’ most serious challenges head-on: disruption management.  SWISS was looking for a solution that would make it possible to respond, recover and regain control of an ‘irregular’ situation quickly and efficiently.  In doing so, SWISS saw the opportunity to improve satisfaction amongst disrupted passengers and keep customer care costs under control.

We know that disruption in air travel is inevitable as not all events can be foreseen and controlled. But how airlines deal with disruption has a huge impact on their bottom line and passenger satisfaction.  In fact, it is a problem that costs the airline industry US$60 billion a year.

Case Study: How Swiss International Air Lines Manages Disruptions

Amadeus produces two papers which examine airline disruption in depth

Amadeus consulted global leaders to produce ‘Shaping the future of Airline Disruption Management (IROPS)’, a thought-leadership paper which:

  • highlights the key industry challenges
  • offers expert insights
  • identifies options for flight recovery and passenger service improvement

This paper is part of the ‘Future Traveler Tribes 2030’ series of research papers. It builds upon the Airline Disruption Management‘state of the nation’ paper launched with T2RL in September 2016.

Download the document to find out more!

Download report


Europe, Traveler Experience, Customer Testimonial, Altea