We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Airlines are moving towards customized offers. How can airlines price, position, and promote their products and services so that their offers meet individual traveler needs?
Airlines are starting to move toward an interplay between revenue management, ancillary revenue, and customer analytics. Those airlines that can integrate these three components together under a unified model will have a clear competitive advantage in the future.
The customer does not exist. Because every customer is different. Customer-centric firms acknowledge the heterogeneity among our customers. More than that, we celebrate it because we understand that heterogeneity offers us opportunity.