Press release

Simplifying refunds with guaranteed results.

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Amadeus and Brussels Airlines team up to boost Travel Agents’ profitability.

Vilvoorde, Belgium, 07 December, 2016: Holidays get cancelled. Meetings are called off. In the wake of such stressful moments, travellers need to know if and how they can claim indemnities; they want immediate peace of mind.

Thanks to the new Amadeus Ticket Changer Refund, participating travel agencies can simplify and accelerate their refund workflow, giving their customers a faster, more efficient refund service.

Amadeus Ticket Changer Refund can process all types of tickets and fares, before and after departure.  Amadeus ensures accurate refund results offering travel agents and travellers instant relief.

However complex, time-consuming and frustrating refund processing can be for travel professionals, Amadeus Ticket Changer Refund smoothens the refund workflow. Amadeus Ticket Changer Refund strives for maximum automation, significantly cutting time spent on refund calculation and lowering the risk of errors. As a result travel agents improve customer satisfaction & loyalty and secure their earnings.

A growing number of airlines file voluntary refund data enabling automation of refund flows. Amadeus is the first travel technology partner offering automated refunds for all 35 airlines using this industry standard method filing.

Today we are happy to announce that Brussels Airlines and SWISS have joined the expanding number of airlines offering this innovative content.

Amadeus, Brussels Airlines and SWISS are ready to offer this new solution to travel agencies in Benelux.

“With Amadeus Ticket Changer Refund, Brussels Airlines is demonstrating that we understand the needs of the agency community and strive for process automation, innovation and productivity gains for every travel agent. Brussels Airlines is pioneering the Amadeus Ticket Changer Refund process in Belgium, together with SWISS. Thanks to this implementation, the agencies will have access to a safe, reliable and efficient refund procedure,” says Patrick Artiel, Head of Sales for Lufthansa Group.

Amadeus Ticket Changer Refund is the latest addition to the Ticket Changer Suite which includes Amadeus Ticket Changer Reissue and Amadeus Ticket Changer Involuntary.

Together, these three products allow traveller’s change requests to be efficiently managed in seconds. Whether re-pricing, re-issuing or refunding a ticket or itinerary, the Amadeus Ticket Changer suite helps agents reduce costs and provides travellers with fast and exceptional service.

Notes to the editors:

About Amadeus
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

The Amadeus group employs around 13,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organisations globally. The group operates a transaction-based business model. 

Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.
To find out more about Amadeus please visit
www.benelux.amadeus.com, and www.blog.benelux.amadeus.com
for more on the travel industry.

You can also read more information about this product on our website.

Contact details:

Luc Pannecoeck
Amadeus Benelux N.V.
T: +32 2 257 99 11 / +31 23 554 1430
Email: info@benelux.amadeus.com


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