KLM implements Amadeus Ancillary Services

Vilvoorde, Belgium, 12 October 2011: Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, announces that the flagship carrier KLM has now implemented Amadeus Ancillary Services (AAS) in The Netherlands. Through AAS, KLM is now able to offer travel agencies the option to book Economy Comfort seats, expanding the access to its content of ancillary products and services. 

Amadeus Airline Ancillary Services is an end-to-end solution which enables airlines to distribute (display, book, price and pay) services across all channels in full compliance with industry standards. 

Amadeus travel agencies in The Netherlands now benefit from the seamless integration of the new KLM content in the travel agent workflow, which removes the need for travel consultants to book ancillary services across multiple interfaces. The system works by displaying all the available services in one place and allowing the agent to select each ancillary product and book in one click. Travel agencies can now tailor the offer to their customers even more and therefore reinforce their role as travel consultants. 

“We are very pleased that our solution is helping KLM distribute Economy Comfort seats to all travel agencies using Amadeus GDS”, says David Doctor, Director of Airline and Travel Agency Distribution at Amadeus. “Amadeus continues to be a pioneer in the area of ancillary services, focusing on providing a solution that maximises revenue, delivers unmatched levels of customer service -through its multichannel offer- and allows travel agencies to compete effectively”. 

Seventeen airlines have signed up for Amadeus Airline Ancillary Services. The solution has already been implemented both for the online and the travel agency channels in key markets, including France and Scandinavia. 

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Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.

Customer groups include travel providers (e.g. airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travelers).

The group operates a transaction-based business model and processed 850 million billable travel transactions in 2010.

Amadeus has central sites in Madrid (corporate headquarters and marketing), Nice (development) and Erding (Operations – data processing center) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations covering 195 countries. 

Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol “AMS.MC”. For the year ended 31 December 2010, the company reported revenues of EUR 2,683 million and EBITDA of EUR 1,015 million. The Amadeus group employs around 10,000 employees worldwide, with 123 nationalities represented at the central offices. 

To find out more about Amadeus please go to www.benelux.amadeus.com/AncillaryServices

To visit the Amadeus Investor Relations center please go to www.investors.amadeus.com.

Amadeus Benelux

Luc Pannecoeck
T: +32 2 257 99 11 / +31 23 554 1430
F: +32 2 460 03 84 / +31 23 562 4272

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