We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Posted by Brian Beard (Executive Technology Consultant, North America, Amadeus IT Group) and Patricia Simillon (Airlines Operations Strategy, Airline IT, Amadeus IT Group)
We would like to send a big thank you out to everyone that attended our joint webinar with Tnooz, "Rethinking airports for future connected travelers" and to our panel of industry experts:
We had a fascinating time exploring how technology is shaping the needs and expectations of airport visitors and the industry, and discussed:
The panel drove discussion around the evolution of airport technology, the role of mobile in the airport ecosystem of the future, and the emergence of new airport business models. Questions from the audience explored the different types of functionality travelers demand at travel touch points, the difference between mobile web and apps, and how airports can build passenger loyalty.
Not surprisingly, we found that the use of mobile was of big interest to the webinar participants, in particular how mobile devices are evolving from user initiated search and retrieve tools to more automated interpret and push tools.
But the biggest takeaways that emerged from the discussion: expect change in our industry at an even faster pace than before and get ready by adopting the appropriate business models.
Listen to the full webinar below and check out the presentations and let us know what you think.