We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
In the fiercely competitive world of online travel agencies, we need to be innovative and customer centric in order to achieve sustained success. With online growth surpassing market growth, we felt we had to maintain a prominent online presence to retain key contacts, promote customer loyalty, and boost revenue.
For these reasons, we’ve partnered with Amadeus to ensure visibillity of our website together with proper conversion rates of this new audience, and we’ve accomplished just that with Amadeus e-Power.
Since we migrated to Amadeus e-Power, which is designed specifically for travel agencies, we have achieved a significant increase in online sales, multiplying our previous figures by five. Our customers benefit from a user-friendly interface and localisation at every step of the booking process.
We have increased our customer base and we are able to fulfil their travel needs with the same number of employees, which boosted our productivity. With this Amadeus solution our company has become one of the leaders in the Serbian market.
We believe that the first steps to growing our existing e-commerce revenue, while opening the route to additional web bookings, starts with Amadeus e-Power. We're very pleased with the results so far, and are confident that our partnership with Amadeus will lead to continued success.