There’s no doubt Amadeus Altéa benefits airlines. But did you know there are benefits for travel agencies?

Ludo Verheggen

Director of Global Air Content Adoption Strategy, Travel Channels, Amadeus

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Successful businesses put their customers at the heart of everything they do. And for that they need the right tools. With Amadeus, airlines and travel agencies can really put the customer right at the heart of their operations and provide superior service on a daily basis.

It’s clear that travelers today expect more. And Amadeus is helping travel agencies deliver more. Take our flagship Amadeus Altéa passenger service system for airlines for example. This solution, which is used by 130+ airlines worldwide, enables travel agents connected to the Amadeus Travel Platform to enjoy unique benefits and synergies that make a big difference to how they can work. In fact, over the past twelve months 12 new airlines have migrated to Altéa.

The benefits of Altéa for travel agencies include:

  1. Customer centricity: All information in the same place with a single Passenger Name Record (PNR) shared between the airline and travel agency in real-time. This ensures full visibility on any changes and no risk of de-synchronization.

  2. Most accurate inventory: Real-time access to the airline’s schedules and availability thanks to the highest level of access.

  3. Increased Productivity: Agents can reduce their administrative tasks with minimal incidence or risk of airline debit memos (ADMs) and easier PNR data retrieval.

  4. Faster response times: Quicker system response times and immediate answers on special service requests (SSRs) are also part of the package.

Only with Amadeus can travel agents benefit from working on the same platform that airlines use, giving unrivalled access to real-time fares and content to serve their customers. Our technology for travel agencies, all backed by the Amadeus Travel Platform, gives travel agencies access to Amadeus’ extensive travel content all in the one place. 

With all the buzz around NDC, it’s easy to lose sight of these very real benefits that we offer travel agencies today through Altéa. It’s worth remembering that NDC is only just starting to take off, and for the foreseeable future, the majority of travel agency bookings will continue to be powered by traditional technology such as EDIFACT. 

Our people provide consultancy and expertise based on global travel trends and local market knowledge. The combined power of our technology and our people helps travel agencies improve productivity and offer the highest level of service to their customers.

This is all part of our work to become a Live Travel Space where technology meets people and where we keep the traveler at the heart. Are you ready to join the Live Travel Space? 

Check out this video to hear more about the benefits of Altéa for travel agencies.


Airline IT, Travel sellers, Live Travel Space, Travel Platform, NDC, Altea

This article is also available in these languages: русский, German, French, 日本語