Helping airlines reduce the impact of disruptions with Travel Intelligence

Pascal Clement

Head of Travel Intelligence, Amadeus IT Group

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Most travellers have experienced delays when travelling. Whether due to bad weather, technical glitches, or any other reason, disruptions have a knock-on effect impacting travellers, other airlines, ground handlers, and even events at other airports.


Behind the scenes, delays and disruptions are pain points that often have a direct effect on an airline’s business operations and finances. For example, an airline might find that, when a storm causes disruptions, their fleet might be left out of position with crews stranded at the wrong airports. As a result, planned schedules can become impossible to implement and airlines often need to modify schedules by swapping aircraft, delaying or cancelling flights, and re-allocating departure or arrival slots. They need to balance these necessary changes with associated costs and other business constraints.

The Amadeus Schedule Recovery

While disruptions are inevitable, it’s time to rethink the way we as an industry deal with them. That’s where Amadeus Schedule Recoverycomes in. Schedule Recovery is Amadeus’ new Travel Intelligencesolution; it helps airlines run their operations more efficiently while taking into consideration business needs covering the full spectrum from maintenance to customer loyalty.

Many airports operate at their maximum capacity during peak times.  Air traffic control authorities manage this capacity by allocating arrival and departure slots, but if an airline is unable to use a specific slot, for whatever the reason, a collaborative decision-making environment may allow them to swap slots: within their own operations, with unused slots, or even with other airlines.

Today we announce the launch of  Airport Resource Tracker, the first module of Schedule Recovery. Airport Resource Tracker integrates with already existing business systems. It serves as a recommendation engine for airlines, using data analytics to figure out and secure the most advantageous slots. Our launch partner, Qantas, is using the solution to improve efficiency and speed, and to ensure that delays to their services are minimised.

Schedule Recovery was developed to help airlines improve customer service and be more efficient; it adapts continuously to business changes. The organisational complexity of deciding and implementing schedule changes, and the need to make decisions quickly, make it nearly impossible for airlines to manually make changes that take into account the full operational and customer picture. Schedule Recovery can automatically assess the cost of any operations control decision factoring in all aspects, including customer impact. Airlines will be able to update their operating schedules in a way that minimises the impact of disruptions on their own business operations and on their customers.

Airlines that can reduce their delays and the negative effects of disruptions will also see reduced operating costs due to increased efficiency and reduced manual effort. Perhaps more importantly from a customer perspective, Schedule Recovery helps airlines improve their on-time performance and thus improves the traveller experience. In today’s travel market, this can help an airline stand out in the crowd and encourage loyalty from travellers.

For more information, please see today's press release.