We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Leveraging technology to create more personalised travel experiences will be key in shaping the future of travel. But how will the industry evolve to offer more personalised services? How will technology connect all travel stakeholders to create more personalised experiences?
Tomorrow’s Economist event will explore these questions and more. Personalisation is a theme we have covered previously on this blog. Check out the selection of posts below:
How can travel sellers and providers make travel more personalised for their customers? Amos Khim, Managing Director of Distribution, United Airlines and Marty Knupp, Vice President of Sales, Premier Travel Management, examine this question and more in this two part video interview.
MWC 2015 brought out the who’s who of tech for the year’s biggest mobile event and personalisation was a topic of hot debate. This post recaps the event and offers some interesting takes on personalisation in the travel industry.
Stefan Dapper, Managing Director of TUI Spain, says that travel agents have the ability to interpret people’s wishes and dreams. In this video interview, Dapper also says that personalisation will play an important role in helping travel agents accomplish this feat.
Online search is becoming more and more instantaneous, predictive and a conversational experience for users, but is instant search compatible with personalisation? Sébastien Gibergues, Amadeus’ Head of Leisure and Online Travel, takes an in-depth look at this question in this post.