We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Today, we would like to give you more insights about the technology behind our rail solutions and what we are doing to make booking rail easier, with two rail experts from the Amadeus Rail Team: Antonio-Angelo Fruttero and Hugues Gabriel.
The purpose of the instant search is to retrieve the best available fare per itinerary over a period of time of 1 day in an instantaneous response time, i.e. a few milliseconds, with the possibility to extend the search to +/- 1 day, up to 3 days.
Expectations from travellers are increasingly when it comes to online search – Google’s definition of “instant” is 300 milliseconds. A few milliseconds have become the norm for online travel search and we want to make sure that this is what the traveller gets when searching for a train.
Online Travel Agencies expressed the need to provide their travellers with a search that could be as quick as Google when looking up travel data, and we were bringing innovation in rail.
A French start-up offering online travel search has been using our rail instant search for some time now and they see the following benefits:
Further to the Rail Forum, we were also invited to the CCAV (The French Association of travel agencies) to present instant search. For them, it is really the next step they are looking for to answer customers’ requests quickly, and they are waiting for its integration into Agent Track so travel agents can not only search but also provide a quick quotation to their customers.
Thi kind of response time and offer are very innovative. Today, no railway provides this as a web service and we cannot make it possible by simply re-using railways’ web services. We give travel agencies a level of functionality and response time that they couldn’t benefit from with a simple direct interface with railways.
We are only showing trains, but we are looking to add other transportation modes in order to make it a true multimodal travel technology.We also would like to have the air-rail comparison and interoperability.
Finally, we are also working on 3 main improvement areas: