How to successfully migrate to Amadeus Selling Platform Connect

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It’s official. In December 2018, we will shut down the old version of Amadeus Selling Platform. Worldwide, there are now more users on the new tool called Selling Platform Connect than on Selling Platform “Classic”. And in Scandinavia, thousands of travel agents moved over to Amadeus Selling Platform Connect during last year.

If you have not yet started planning your migration, it’s time to do so! And we are here to help. In this article, we talk to Christina Bødker, Account Manager at Amadeus Scandinavia, who has seen many of her customers take action. She shares some tips on how to get started and how to make your migration as smooth as possible.

Repetition is the mother of all learning. What are the key advantages of Amadeus Selling Platform Connect compared to “Classic”?

First of all, it is cloud-based so you can access it from anywhere in the world. Before, you needed to install it on your office PC. And it doesn’t require a specific operating system or web browser.

The more modern interface makes it easier to handle solutions like Amadeus Fare Families and Amadeus Ancillary Services, or benefit from our newest upsell- and cross sell tools.

You can toggle between graphical or command mode layout to maximize efficiency and customer service. Another advantage is that you can import and export group names to make group handling easier.

What is your advice to customers who wish to migrate today?

There is adedicated pageon the Amadeus Service Hub about the migration. But the process is not very complicated. There are three simple steps that you need to do:

  1. Send an email toselling.platform.connect@sca.amadeus.comto let us know that you want to migrate to Selling Platform Connect. Our team will then send you an email with instructions on how to get started.
  2. Sign the Purchase Order provided in the e-mail and send back to us by post.
  3. Fill in the list of users on the excel sheet provided in the e-mail.

And don’t worry! You will have access to the new and old system in parallel for one month.

What if the customer experiences any hiccups in the beginning, how can they solve them?

What might happen is that if you don’t log on to Selling Platform Connect within a few days of receiving our instructions e-mail, you may experience some login issues, due to security reasons. Therefore, I recommend that you log in as soon as you can. For instructions how to log on, you can read our guide. If you still have difficulties logging on, please contact our support team through Amadeus Service Hub or by phone. They will be happy to help you!

Another thing - if you can’t find the Smart Keys in Selling Platform Connect, no problem! You can access your old Selling Platform, copy the old Smart Keys and translate them into Smart Flows. More instructions on how to use the SmartKey translator are included in the migration e-mail you will receive. Just remember to do this before your old system is shut down!

And I totally recommend all to sign up for one of our online navigation courses.  You can find the different timeslots on Amadeus Service Hub. They are short and sweet, you take them sitting at your own desk, and they teach you how to best navigate the new environment. That’s the best advice I can give! It is a new technical platform, and we all know it takes a while to get up to speed with a new system.

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