Five things Amadeus is doing differently in business travel

Arlene Coyle

Global Head of Corporation Sales, Amadeus

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Business travellers have time-bound, hard objectives which place limitations on how they travel. This makes smooth yet flexible journey management imperative. Being at the heart of travel, Amadeus uses innovative technology to power the entire travel experience. Our solutions allow corporations and Travel Management Companies (TMCs) to focus on their business while we tailor the journey, based on the needs of their travellers.

asian lady at the airport

Here’s what sets us apart:

  1. Looking at the travel experience:

    Our unique approach offers the widest range of global travel content - air, hotel, rail, car and more - giving corporations, TMCs and resellers the greatest possible choice to meet their travellers’ needs. In addition to rich and diverse content, our super-PNR or Total Trip Record, allows open booking and can incorporate new and different content, simplifying the experience for the traveller as well as the travel manager. The Amadeus Altea Suite, a passenger service system, makes the complex simple. It allows us to deliver a smooth travel experience, keeping the traveller duly informed from booking to arrival.

  1. Connecting travellers with mobile-first innovations:

    Our mobile capabilities and continuous innovation keep travellers connected on the go. Organisations get a direct line of communication and can manage bookings in times of disruption. Web-based tools like Amadeus Mobile Messenger, a travel incident management system, put real-time information in the traveller's hands and enable a stress-free corporate travel experience.

  1. Putting the traveller at the core:

    Our cloud-based technology ensures the user experience across all touchpoints and devices is consistent, with the same content available across platforms. Traveller interactions are intuitive and easy to navigate while expense management is automated and stress-free. Users can initiate the process of booking travel or submitting expenses, and can return at their convenience to complete the process.

  1. Building open and customisable solutions:

    Instead of a 'one-size-fits-all' approach, our technology is designed to meet your specific needs. We customise both our solutions and user experience. We intricately balance traveller personalisation with corporate policy guidelines, keeping both the traveller and organisation happy. As an independent player running an open, scalable and collaborative platform based on flexible architecture, our solutions can adapt as you evolve, without extensive development.

  1. Driving profitability and operational efficiency:

    Our solutions work in the background and enable corporations or TMCs to improve efficiency throughout your systems. By picking the right product from our fully-integrated solutions, you can drive profitability or prevent revenue leakage. Amadeus cytric Travel & Expense helps corporations manage expenses, and reduces direct and indirect travel costs. Whether by harnessing the power of automation, incorporating predictive analytics tools or state-of-the-art revenue and payment technology, we work with TMCs to ensure the business performs the best it can.


We empower business travellers to concentrate on meeting their obligations, and making travel in general as smooth and as hassle-free as possible. It’s why the world's key travel players rely on us.


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