Helping companies meet Duty of Care requirements for travelling employees

Tony Carter

Managing Director, Amadeus IT Pacific

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If you’re a company with travelling employees in Australia or New Zealand, then you have a legal obligation to ensure their health, safety, and wellbeing during their travels. This just got a whole lot easier for employers with Amadeus Mobile Messenger. Our innovative solution enables Travel Management Companies (TMCs) to support corporations in better managing Duty of Care obligations for travelling employees.

APX Travel Management talks Amadeus Mobile Messenger
amadeus mobile

Since travel disruptions can happen at any time, from a minor incident such as a missed flight connection, right through to a natural disaster or man-made crisis, employers need to be able to communicate with their employees in real time.

Amadeus Mobile Messenger

Amadeus Mobile Messenger enables employers to do the following:

  • Instant traveller location –Pushpins define their exact location, using the GPS functionality in their smartphone or by geolocation of an airport, hotel or landmark.
  • Automated real-time data and filtering – Traveller data is automated and updated in real-time, ensuring information is up-to-date.
  • One and two-way communication – Communicate with travellers at any time using either a smartphone app, SMS or e-mail.
  • Optimised workflows – Innovative technology optimises incident management workflow, saving valuable time and providing a more cost-efficient process.

New Zealand based APX Travel Management, the first TMC in the in the Asia Pacificregion to launch the solution,shared with us in this video interview, why they chose Amadeus Mobile Messenger and how they’re using it to ensure Duty of Care requirements for their customers.

For more on this important topic check out the full suite of Amadeus Duty of Careproducts including Amadeus OneClickand download a copy of the Amadeus discussion paper, Taking Care of Business: Building a confident, secure employee travel program.


Traveler Experience, Asia Pacific, Australia, Multimodal Travel