We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Vice President, Corporations, Amadeus
The Essential Asia Pacific Corporate Travel Handbook outlines the steps companies can take to develop the most powerful travel programme and take full advantage of the opportunities available. Developed jointly by Amadeus and Frost & Sullivan – it brings together research from in-depth interviews with travel managers at multinational companies across a range of sectors in Australia, Hong Kong, India, Japan and Singapore. The researchers also interviewed corporate travel agents and 529 travellers who took business trips by air in the previous year and who work for a company with at least 250 employees and a corporate travel policy in place.
Given that travel is often among the largest controllable expense for companies after payroll and benefits, there is a risk of it being seen as a cost to be scrutinised, rather than an ally to be embraced. At Amadeus, we see the need to embrace the evolution of business travel as it grows at an unprecedented rate.
By 2025, we expect corporate travel spending in Asia Pacific to increase significantly. Driven by China, India and the emerging economies of Southeast Asia, spending on business trips is expected to soar to $900 billion by 2025 from the current $400 billion. This world-leading growth presents opportunities, challenges and complexities for the travel industry and the companies that despatch their employees abroad. The cost-benefit balance is one major issue but the expectations of travellers are equally important as they use mobile technology on the fly and seek a collaborative approach from their employers about travel decisions.
The research shows that, to build efficiency and flexibility into their travel systems, companies must not only understand employee needs with regular consultations and big data, but also embrace the benefits that technology brings and develop online tools. Additionally, companies need to build robust programmes that include suppliers and travellers, while educating workers about compliance and allowing for real-world fluidity.
The role of the corporate travel manager in Asia Pacific must also evolve – from transactional to consultative. Consultation has become the mantra and is the top priority for those looking to deliver a successful travel programme.
So how does a corporate travel manager develop a programme that meets the changing needs of real people? Undoubtedly, technology is the primary ally.
We invite you to download The Essential Asia Pacific Corporate Travel Handbookand to let us know what you think about some of the key findings.