We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Gina Camacho Payares
Project Manager of the chatbot Amanda, Amadeus
Amanda is quickly becoming one of our customer service team’s most well-known agents. She also happens to be a chatbot.
Here’s a quick look at what she’s achieved since she joined Amadeus in November 2017.
Despite her great professionalism, people want to get to know her even more personally! So much so, that last May 5% of all interactions with her were questions such as “How old are you?” or “Do you have a boyfriend?”. She’s smart enough, and well trained, to stay on the topic at hand – helping our travel agencies!
Amanda is looking forward to reaching more Amadeus customers around the world soon. She’s now learning new languages, and she will soon be integrated in the Amadeus Service Hub (our customer service portal) and other Amadeus solutions.
With the new Live Travel Space, our mission is to be more open, dynamic and connected, so we wanted to make the whole process of getting those answers easier for customers.
Keep your eyes open for that chat window at the bottom right-hand side of your screen and say hello!