Amadeus and its customers shape the hospitality industry with new innovative technology

Francisco Pérez-Lozao

Senior Vice President, Strategic Growth Businesses, Amadeus IT Group

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Over the last few years, new innovative technology like chatbots, voice-enabled internet of things, and artificial intelligence, in addition to changes in consumer behaviours and preferences, have all transformed the way hoteliers conduct business and serve their guests.



At Amadeus, we’re moving with these changes and are passionate in our pursuit of better technology that make better experiences for the guest – not only while they are at the hotel but throughout their entire journey.

Two major obstacles for hoteliers to truly deliver a personalised guest experience are fragmented IT systems and decentralised data. That’s why we’ve invested heavily in eliminating these barriers and ensuring technology really becomes an enabler rather than a hindrance.

Our hospitality technology, built on a cloud-based, component-based platform, means hoteliers won’t need to worry about interfaces and integrations of various systems and will be able to focus on creating an unforgettable brand and guest experience. We want to move away from fragmented systems in order to reduce complexity for hotel’s operations – whether that be for a brand, chain, or hotel property.

Our solutions are used by over 24,000 hotels and support over 660,000 hospitality staff users worldwide. We are committed to growing our hospitality business further and are investing heavily to ensure our customers can reap the benefits of some of the most innovative technology on the market.

We are continuing to advance with InterContinental Hotels Group and together we have initiated the planned Guest Reservation System roll-out in the fourth quarter of 2017, with full deployment expected by late 2018 or early 2019.

We are also excited to now be working with Premier Inn. The hotel chain, owned by Whitbread Group PLC, will roll-out Amadeus’ combined Central Reservation System (CRS) and Property Management System (PMS) across its 765 properties. The hotel chain will also be the first to adopt Amadeus Payment solutions to streamline payment processes.

These two partnerships are testament to our vision to help hoteliers adapt to the continuous changes in the industry, differentiate themselves from competitors and successfully grow their business.