Amadeus assists Garuda Indonesia’s ambitious transformation with cutting-edge technology

John Chapman

Vice President, Airline Group, Amadeus Asia Pacific

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Recently we announced that Garuda Indonesia, the national airline of Indonesia, and Amadeus will work together to transform its passenger service processes with the introduction of the Amadeus Altéa Customer Management Solution to manage its domestic and international reservations, inventory and departure control processes. Altéa replaces Garuda Indonesia's in-house passenger service system (ARGA) that dates back to the 90s.


Garuda’s transformation and growth has been one of the most impressive success stories in Asia Pacific aviation in recent years. Their transformation programme has seen the airline add brand-new aircraft (including A330s with flat beds in business class), reintroduce flights to Europe and improvement in service to the point that is has started winning awards.

We are very happy that Altéa will now transform and modernise the airline's passenger service technology by enhancing its customer facing capabilities, including more efficient reservations, check-in and airport handling processes. Furthermore, Altéa will enable Garuda to continue their impressive growth trajectory and efficiently join the Skyteam alliance.

We will now embark on an 18 – 24 month migration project that will see Garuda implement the system by 2014. The project includes the training of 6,000 personnel around the world, the integration of over 36 systems and the migration of more than 12 million bookings.


Traveler Experience, Asia Pacific, Altea