Amadeus Airport IT User Group Forum brings together key players for lively discussions in Dubai

John Jarrell

Head of Airport IT, Amadeus IT Group

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I would like to thank all of those who attended the 2014 Amadeus Airport IT User Group Forum in Dubai. The event, which was the first of its kind for us, brought together over 100 attendees from the airport, airline, and ground handler industries for a lively 3 day event.  The aim was to inform attendees about our new organisation, our new offerings, to discuss their experiences using our solutions and to collect recommendations to drive future developments. The forum was designed to be completely interactive, with insightful discussions, debates, questions and live demos of our solutions.

John Jarrell, Head of Airport IT, Amadeus IT Group

John Jarrell, Head of Airport IT, Amadeus IT Group

I would like to extend special thanks to Magali Collot of IATA and Davesh Shukla of Delhi Airport for their interesting and inspiring stories on innovation – which plays a huge role in what we’re doing here at Amadeus and to the other world-class speakers who shared their views about our products: Michael Zaddach of Munich Airport, Michael Ibbitson of Gatwick Airport, Srinadh P. Kantamnemi of Hyderabad Airport, Juliana Stéfansdóttir of IcelandAir, and Florian Meier of Aviation Handling Services.

One point that I hope attendees took away from the forum is that now is the time to embrace more change in order to maximise commercial and operational performance; the industry can derive huge efficiencies from moving towards a Common Use service. Airlines have already chosen cloud technology to run many critical applications that are centrally hosted, and I believe the airport industry will follow this trend with Amadeus Airport Common Use Service. Our platform will enable the airport ecosystem to use its resources much more intelligently, ultimately improving the passenger experience and taking the next step towards becoming the airport of the future.

We all know that the airport environment is an unpredictable place and airport players have to deal with the unexpected, often due to a lack of visibility on demand. Amadeus’ main differentiator is the capability to create software applications which are enriched with data processed via our IT platforms, thus enabling us to offer true decision-making support tools which will benefit all airport stakeholders.

We hope that this event inspired and energised all in attendance, and will enable them to take away some actionable ideas and opportunities for their businesses. It definitely helped us to better understand the future needs of our customers and their opinions about our solutions.

We have achieved significant things in a short period of time but there’s still a long way to go. Together, we are well positioned to shape the future of travel for the airport industry which today stands at a crossroads, increasingly evolving towards a business-oriented service provider model with passengers as their top priority.

I invite you to have a look at the Airport IT website and to join our LinkedIn page for the latest news and insights – and I also hope to see all of you again in 2016.