We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Our report, Shaping the future of Airline Disruption Management (IROPS), concludes that by finding ways to integrate IT solutions, the potential for tackling disruption when it occurs, and mitigating its effects, is much stronger than if airlines maintain systems that only work independently. Here’s how:
“Alone we can do so little; together we can do so much.”
This is particularly relevant for the luxury travel industry, where the expectations of high-spend travellers are much higher, and therefore, disruption is more detrimental. As mentioned previously, it will never be possible to guarantee that passengers will avoid disruption, whatever they spend. What could make the difference in maintaining the trust and custom of these valuable customers, is for airlines to work with third parties to offer a service that compensates for disruption in an appropriate way.
Download our report, Shaping the future of Airline Disruption Management , for more insights.