Amadeus service optimization

Customers have become increasingly reliant on third-parties like online travel agencies when planning and booking their holidays, business trips and last-minute getaways. As a result, there is now less direct contact between hotels and visitors. Amadeus has designed a range of purpose-built solutions to help hotels thrive in today's challenging markets.

Amadeus service optimization solutions


A cloud-based, service optimization enterprise product empowering over 70% of global hotel brands. HotSOS helped save hotels over $150 million in 2016 by reducing guest incidents, optimizing requests and more.

HotSOS Mild

A lite version of HotSOS designed specifically to meet the needs of select service hotels. Automate daily operations, schedule preventative maintenance, improve communication and guest engagement.

HotSOS Housekeeping

Automate your housekeeping daily operations, resulting in reduced check-in wait times and increased guest satisfaction. In 2016, HotSOS Housekeeping saved hotels $166 per guestroom through operational optimization.


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