Digital & direct retailing

Provide customers with a rich, tailored offer across all online and offline touchpoints, with a graphical user interface that boasts unrivaled search, booking and servicing functionalities. Seamless integration with Amadeus systems further enhances the shopping experience for travelers, providing personalization and contextualization at every step of the customer journey.

Amadeus digital and direct retailing enable airlines to provide their customers with a rich, tailored offer across all offline and online touchpoints, using a graphical user interface that boasts unrivaled search, booking and servicing functionalities.  

The result is improved customer satisfaction, increased loyalty and additional revenues for airlines.

Digital User Interfaces

With the right strategy, execution and our superior products and services, which your customers can access from any device, you’ll always be able to meet their demands with simplicity. 

Amadeus offers multiple retailing platforms that allow airlines to sell air, ancillary services, and non-air products, as well as to service passengers at all stages of the customer journey. Reservation agents can plan, book and amend flight reservations from an intuitive web-based user interface that can be deployed from anywhere, including call centers, city, and airport ticket offices. Kiosks provide another convenient option for self-service passengers to check-in, drop luggage and buy additional services. Digitally, airlines can manage all booking capabilities from Amadeus e-Retail and Amadeus Mobile Solutions, used by more than 115 airlines worldwide.

Amadeus Altéa Reservation Desktop Web 

Improve the efficiency of your agents across reservations, sales and customer service with our next generation of graphical user interfaces.

Amadeus e-Retail 

Let your travelers connect to the world's most widely used booking system for airlines.

Mobile

Your customers are demanding better information and a choice of superior products and services that they can access where and when they want and on any device. In today’s hyper-connected mobile world, airlines have to offer much more on their site.

Until recently, an airline’s website was all about offering a simple way for customers to search and book flights. In today’s hyper-connected mobile world, an airline’s .com needs to offer a great deal more.

Customers are demanding better information and a choice of superior products and services that they can access where and when they want and on all devices.

An airline’s digital solutions have to cover all phases of the traveler journey, from inspiration to shopping, booking, pre-trip, on-trip, and right through to post-trip. The challenge is enormous, but so too are the business opportunities. 

With the right digital strategy and the right execution airlines can:

  • Increase revenue and optimize conversion rates through effective merchandising, upselling and offer personalization.
  • Reduce operational costs with improved system stability and high-quality self-service solutions.
  • Increase customer satisfaction through an improved user experience across all channels.

It’s all about getting better business results by increasing revenues, reducing operational costs, increasing ancillary revenues, the number of returning customers, look-to-book ratios and so much more.

These are the numbers that really count for today’s airlines.

Amadeus Digital Solutions offers airlines a comprehensive suite of digital solutions that can help achieve improved performance and deliver tangible business results.

Amadeus Mobile Solutions

Deliver targeted information and promotions to travelers with our innovative mobile solutions.

Interested in Digital and Direct Retailing?