We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Implement an expansive range of products, solutions and services tailored to meet and exceed your business intelligence needs.
We use reliable, relevant data from multiple sources to enhance customer experience and build customer loyalty. Offering personal services to make your traveler's trip more memorable will ensure sustainable, long-term revenue growth.
The Fourth Industrial Revolution is well underway, with airlines shifting towards a holistic approach to serving their customers. This means using their digital footprint to come up with an offering that’s relevant and personalized to their needs. An engaging loyalty and rewards proposition is a key component of any airline’s offering, allowing airlines to go beyond self-contained loyalty programs and integrate with different sources of data to create a full and truly rewarding customer experience.
Innovations to airline loyalty programs continue to appeal to frequent business and leisure travelers, as the bleisure (the combination of business and leisure travel) segment continues to grow. Airlines are exploring ways to offer passengers the change to exchange points for extra convenience during a journey. Overall, the move is towards more flexibility, fewer barriers to earn and redeem miles and points, greater integration with retail brands, integrated data management and co-hosting of coalition partners, all to maximize the loyalty asset.
Amadeus Loyalty empowers airlines to:
Amadeus Loyalty helps airlines keep service levels high and anticipate future trends in the market in order to develop an attractive brand and a strong and consistent revenue flow.
Generate and maintain brand loyalty by making offers and promotions tailored to your customers.
Provide a centralized approach to offering first-class, dynamic accrual services.
Handle your customer issues efficiently and give passengers a superior travel experience.
Enable the consumption of frequent flyer award currencies for your airline's direct channels.
This next-generation suite of products and services uses the latest big data technologies with rich data sources and a dedicated team of talented data scientists to deliver unique and actionable insights into each airline’s business to support airline decision-making.
Empower your stakeholders and inform their strategic and commercial decisions.
Optimize planning for your airline’s network operations with single-view scheduling.
Extract useful insights into the most searched routes, popular travel periods and more.
Get useful insights into market share, competitor activity and traffic estimations.
Leverage a fast, cost-effective and complete big data platform for airlines.
Leverage Altéa DCS Customer Management Data and unveil the insights you need.
Advanced Sales and Revenue is part of the Amadeus Performance Insight Suite.
Segment corporate travelers and tailor customized offers using unique identifiers like corporate tier, priority code and value. The pre-defined corporate data is integrated into the airline business rules, which means processes are automated across the Altéa suite.
With Amadeus Altéa Corporate Recognition, airlines can segment corporate travelers and tailor customized offers to them using unique identifiers such as corporate tier, priority code and value. These offers can include preferential reservation services like seating, availability and waitlist confirmation, or departure services like lounge access or priority check-in. The pre-defined corporate data is integrated into the airline business rules, which means processes are automated across the Altéa suite. This level of personalization helps airlines nurture high-value accounts and increase customer satisfaction levels.
Corporate travel can represent 40-50% of an airline’s total passenger revenue.
Build an in-depth customer view with an intuitive end-to-end service that lets you develop a close relationship with each and every passenger. Make your customer feel special to ensure loyalty and retention with personalized communication.
How can you make traveling with your airline more memorable? Making your customer feel special is key to ensuring loyalty and retention. Amadeus Customer Experience Management can help you achieve this.
Amadeus Customer Experience Management is an intuitive end-to-end solution that lets you develop a close relationship with each and every passenger. You can learn:
Let's see how customer experience management can work in practice:
These examples of personalized service make a real difference and leave a lasting impression on passengers. They help you build loyalty, which in turn will drive more revenues for your airline.
Products and Solutions: Amadeus Customer Experience Management helps you make every customer feel special.
Aggregate customer data and compute valuable insights in real-time for airlines.