28 - 30 April 2020

Amadeus Airport IT User Conference 2020

New Orleans, Lousiana, United States

InterContinental New Orleans

444 St. Charles Ave New Orleans, LA 70130

Amadeus Airport IT User Conference / Join us

With the diverse types of technology available to airports, airlines, and seaports, it’s not easy charting the way forward. The annual Amadeus Airport IT User Conference presents a prime opportunity to assess how far you’ve come, and to plan the next leg of your digital transformation journey.

Learn how to meet this challenge and build a strategy to advance the digital maturity of your business at the Amadeus Airport IT User Conference. Join other users and Amadeus senior management for two and a half days of dynamic training, discussions and information sharing. If you want to work more effectively both with passengers and travel industry partners, this is THE event for you.

Amadeus Airport IT User Conference / Why attend

RSVP now!

During the Amadeus Airport IT User Conference, you’ll have the opportunity to participate in training sessions, meet Amadeus senior management and product experts, learn about Amadeus’ biometric innovation, discuss digital technology successes and goals with your peers.

Quotes from previous attendees

"The conference was very useful and a good opportunity to meet all the people from various airports and industries."

"Great conference for discussing airport/airline technology and networking. Will attend again"

"The panel session for GASB 87 was productive and extremely informative. I have passed on the information acquired during the GASB 87 panel session to people in my organization."

Amadeus Airport IT User Conference / Agenda

RSVP now!

From business systems to passenger processing, you are sure to learn how to plan your next digital journey with Amadeus solutions.

To view the more detailed agenda, please refer to the attached document.

Download full agenda

Or click in the plus sign below to expand the section and review the agenda online:

Agenda

Tuesday, April 28, 2020 | Training sessions

8:00 a.m. – 9:00 a.m.

Breakfast & open registration

InterContinental New Orleans

9:15 a.m. – 10:15 p.m.

Training sessions

InterContinental New Orleans

T1: Underutilized features and risk management (I&S)

Audience: Business systems/PROPworks experienced users

Description: “Master the PROP” by learning how to maximize “hidden” features available in the system. Learn how ticklers, events, change notifications and workflow can help you streamline and automate your business processes. Pinpoint exactly what you’re looking for by using the Agreement Search function. Revisit the Bill Rule Wizard and learn the about the newly available Index Escalation option. Understand the benefits of using advanced features in the File Loader. Finally, complete your organization’s risk management compliance by learning to use the Insurance and Sureties module.

Instructors: Brian Smith, Lisandra Rodriguez

T2: PROPworks for new users

Audience: Business systems/PROPworks new users

Description: Are you new to PROPworks? Do concepts like ticklers, workflows and file loading seem foreign to you? If so, this training is for you! Discover the ins, outs and features of the PROPworks system – and how to use the application to maximize your experience. Topics to be covered include navigating PROPworks, companies, agreements, billing, reported activities, ticklers, events, change notifications, workflow, file loading – and more.

Instructors: Brendan Woods, Deepa Shinde

T3: Functional introduction to DataHub/ADS/FIDS/AODB/RMS

Audience: Operational/Functional

Description: This session will provide a high-level overview of the airport operational database: ADS, FIDS, AODB, RMS, Interface Controller and other new modules. Attendees will gain hands-on knowledge in these areas: Operational and seasonal flight schedules, user configuration and permissions, reference data setup and configuration, overview of RMS functionality, system auditing, real-time RMS management, RMS planning, and rule configuration via the rule engine.

Instructors: Kris Valas, Gary Marchand, Carmen Nash

T4: Amadeus passenger processing maintenance and support

Audience: Airport IT

Description: This session will allow users to work with Amadeus Product engineers on basic and advanced Troubleshooting of the Amadeus EASE and ACUS Products.

This includes:

Server troubleshooting
VMWare interactions and troubleshooting
Advanced tools and problem resolution
Airline application support

Instructors: Don Casey, Wissam Wakim

10:15 a.m. – 10:30 a.m.

Coffee break

InterContinental New Orleans

10:35 a.m. – 12:00 p.m.

Training sessions

InterContinental New Orleans

T1: Underutilized features and risk management (I&S)

Audience: Business systems/PROPworks experienced users

Instructors: Brian Smith, Lisandra Rodriguez

T2: PROPworks for new users

Audience: Business systems/PROPworks new users

Instructors: Brendan Woods, Deepa Shinde

T3: Functional introduction to DataHub/ADS/FIDS/AODB/RMS (continued)

Audience: Operational/Functional

Instructors: Kris Valas, Gary Marchand, Carmen Nash

T4: Amadeus passenger processing maintenance and support (continued)

Audience: Airport IT

Description: This session will allow users to work with Amadeus Product engineers on basic and advanced Troubleshooting of the Amadeus EASE and ACUS Products.

This includes:

Server troubleshooting
VMWare interactions and troubleshooting
Advanced tools and problem resolution
Airline application support

Instructors: Don Casey, Wissam Wakim

12:00 p.m. – 1:00 p.m.

Lunch

InterContinental New Orleans

1:15 p.m. – 2:15 p.m.

Training sessions

InterContinental New Orleans

T1: Underutilized features and risk management (I&S)

Audience: Business systems/PROPworks experienced users

Instructors: Brian Smith, Lisandra Rodriguez

T2: PROPworks for new users

Audience: Business systems/PROPworks new users

Instructors: Brendan Woods, Deepa Shinde

T5: RMS managed/unmanaged

Audience: Operational/Functional

Description: This session will review a new way to configure RMS for airports that have hybrid operations (i.e. a combination of preferential/exclusive and shared resources). This new configuration method allows airport users to gain a better view of resource usage, even if managed by other parties such airlines or ground handlers.

Instructors: Kris Valas, Gary Marchand, Carmen Nash

T6: LDCS administrator and user training

Audience: Passenger processing/Airport IT/Operations

Description: This session will provide a high-level overview along with administrator/user training for the Airline Choice Local Departure Control System (LDCS).

Instructor: Airline Choice

2:15 p.m. – 2:30 p.m.

Coffee break

InterContinental New Orleans

2:35 p.m. – 3:30 p.m.

Training sessions

InterContinental New Orleans

T1: Underutilized features and risk management (I&S)

Audience: Business systems/PROPworks experienced users

Instructors: Brian Smith, Lisandra Rodriguez

T2: PROPworks for new users

Audience: Business systems/PROPworks new users

Instructors: Brendan Woods, Deepa Shinde

T5: RMS managed/unmanaged

Audience: Operational/Functional

Instructors: Kris Valas, Gary Marchand, Carmen Nash

T7: CUSS operational maintenance

Audience: Passenger Processing/Airport IT/Ops

Description: Learn how to deploy, update and troubleshoot applications on the IER kiosk including common-use self-service (CUSS) operations maintenance.

Instructor: IER

3:30 p.m. – 3:45 p.m.

Coffee break

InterContinental New Orleans

3:50 p.m. – 4:45 p.m.

Training sessions

InterContinental New Orleans

T1: Underutilized features and risk management (I&S)

Audience: Business systems/PROPworks experienced users

Instructors: Brian Smith, Lisandra Rodriguez

T2: PROPworks for new users

Audience: Business systems/PROPworks new users

Instructors: Brendan Woods, Deepa Shinde

T8: How do I do this? Hands-on Q&A session

Audience: Operational/Functional

Description: Advanced users will have the opportunity to ask specific questions regarding operational processes/functions within AODB/RMS.

Instructors: Kris Valas, Gary Marchand, Carmen Nash

T9: How do I do this? Hands-on Q&A session

Audience: Passenger processing/Airport IT

Description: Advanced users will have the opportunity to ask specific questions regarding operational processes/functions within EASE/ACUS and other PSS solutions.

Instructors: Don Casey, Wissam Wakim

7:00 p.m. – 9:00 p.m.

Welcome reception and entertainment - Technology showcase area

InterContinental New Orleans

Wednesday, April 29, 2020 | Elevate your airport experience

8:00 a.m. – 9:00 a.m.

Breakfast & open registration

InterContinental New Orleans

9:00 a.m. – 9:10 a.m.

Agenda introduction (All)

InterContinental New Orleans

9:10 a.m. – 9:20 a.m.

Welcome remarks

Amadeus Airport IT Americas conference introduction

InterContinental New Orleans

Betros Wakim

President, Amadeus Airport IT Americas

9:20 a.m. – 10:30 a.m.

General session I

State of the union with American Association of Airport Executives (AAAE)

InterContinental New Orleans

Todd J. Hauptli

AAAE President and CEO

10:20 a.m. – 11:20 a.m.

General session II: Amadeus update

InterContinental New Orleans

Amadeus Airport IT global update

Presenter: Bruno Spada, Head of Airport IT

Amadeus Airport IT Americas update & conference evolution

Presenter: Betros Wakim

MSY evolution

Presenter: MSY leadership

11:20 a.m. – 11:50 a.m.

Panel discussion

Industry updates panel

InterContinental New Orleans

Betros Wakim, Bruno Spada, Iyad Hindiyeh, Holger Mattig, MSY team

12:00 p.m. – 1:15 p.m.

Lunch, Technology showcase

InterContinental New Orleans

1:30 p.m. – 2:15 p.m.

Training sessions

InterContinental New Orleans

B1: PROPworks new features/PROPworks user group meeting

Audience: All business systems/PROPworks users

Description: What’s new since 2019? Where are we going in 2020 and beyond? This session will review PROPworks’ current status, future evolution and our PROPworks 10 vision.

Presenter: Danny Negron

Moderator: Lisandra Rodriguez

Participants: Brian Smith, Deepa Shinde, Brendan Woods, Jim Bagli

O1: Amadeus operational systems update – what’s new?

Audience: Airport, Airline IT & Functional operations

Description: This session will explore the latest enhancements in AODB and RMS.

Presenters: Kris Valas, Gary Marchand

Moderator: Carmen Nash

P1: Amadeus insight: Enabling scalable and agile passenger-centric operations

Audience: All

Description: Passenger processing suite continues to evolve and improve the guest experience through increasingly automated and efficient technologies.

Presenter: Iyad Hindiyeh

2:15 p.m. – 2:40 p.m.

Coffee break

InterContinental New Orleans

2:45 p.m. – 3:30 p.m.

Training sessions

InterContinental New Orleans

B2: Updating PROPworks to address changing business needs

Audience: Functional

Description: As your organization continues to change and evolve, so too must your management tools keep pace. This session will provide tips and tricks for updating the PROPworks configuration to match your organization’s changing new reality.

Presenters: Jim Bagli, Brian Smith

B3: Portal training

Audience: Functional

Description: Are you new to using PROPworks portal or simply curious how it works? This session offers a helpful walk-through featuring two distinct points of view: the tenant/airline and Portal administrator.

Presenters: Lisandra Rodriguez, Brendan Woods

O2: New Module: Notification Center

Audience: Operational/Functional

Description: New AODB module that will allow users to receive real time updates when specific rule conditions are met.

Presenters: Kris Valas, Gary Marchand

Moderator: Carmen Nash

P2: FLL airport case study - Passenger experience and biometrics

Audience: Passenger processing/Airport and Airline IT

Description: Using biometrics to improve the passenger experience is a hot topic across the aviation industry. We will discuss the Ft. Lauderdale airport success story, as well as explore other biometric initiatives and innovations that are creating positive guest experiences around the country.

Presenters: Ryan Liles, Alex Fajet, FLL (TBD)

3:30 p.m. – 4:15 p.m.

Training sessions

InterContinental New Orleans

B4: True YTD tracking with annual true-up

Audience: Finance

Description: This session explores the nuances of year-to-date (YTD) billing and provides guidelines for adjusting receivables through a “true-up.”

Presenters: Jim Bagli, Deepa Shinde

B5: Concession leasehold visualization

Audience: Contract administrators

Description: This session will explore the use of using indoor mapping with PROPworks to view and analyze leaseholds in your facilities.

Presenters: Jon Cray, Point Inside

Moderator: Danny Negron

O3/P3: Case study: MSY new terminal

Audience: All Operational/Functional users

Presenter: MSY

Moderator: Gary Marchand, Ray Vecchiarelli, Fred Atarian

5:15 p.m. – 8:30 p.m.

Tour of MSY and cocktail reception (Optional)

During our tour of Louis Armstrong New Orleans International Airport, we’ll take a closer look at the airport’s latest technology innovations. A cocktail reception at the Jazz Garden in Baggage Claim will follow. Transportation will be provided. (NOTE: limited to 75 attendees)

InterContinental New Orleans

Free evening

This is a free night. Attendees can be “on your own” to explore New Orleans.

InterContinental New Orleans

Thursday, April 30, 2020

8:00 a.m. – 9:00 a.m.

Breakfast & open registration

InterContinental New Orleans

9:00 a.m. – 9:30 a.m.

General session I – Amadeus insights: Enabling scalable and agile passenger-centric operations

Understand how airports can shift to a more passenger-centric positioning to succeed in this competitive world with a platform that is the heart of modern passenger servicing.

InterContinental New Orleans

Presenters: Iyad Hihdiyeh, Betros Wakim

9:30 a.m. – 10:00 a.m.

General session II – Data-driven airport

Data, AI, machine learning & airport systems

InterContinental New Orleans

Presenter: Holger Mattig

10:00 a.m. – 11:00 a.m.

General session III – Why customer satisfaction matters (All)

Global Service Desk update, customer satisfaction survey results 2019, Q&A

InterContinental New Orleans

Presenters: Alfredo Gutierrez Fonseca, Iyad Hindiyeh, Sharon Abate, Alexis Gazikian

11:00 a.m. – 11:30 a.m.

Coffee break, Technology showcase

InterContinental New Orleans

11:30 a.m. – 12:00 a.m.

Training sessions

InterContinental New Orleans

B6: Panel discussion – GASB-87

Audience: Finance

Description: How will the GASB 87 standard affect airport leases? Although airports must implement the standard by 2021, they need to re-measure for 2020, which will require a 2019 balance sheet adjustment. Come and discuss among your peers how the GASB 87 will impact today’s organizations – and learn how PROPworks can help you comply with this requirement.

Moderator: Danny Negron

O4: New implementation showcase: San Diego International Airport

Audience: Passenger processing/Airport and Airline IT

Description: We will discuss the San Diego International implementation.

Presenters: Mitesh Patel, Mario Caldera (SAN team)

Moderators: Carmen Nash, Gary Marchand

P4: Support model transformation: Logging tickets, work orders and more

Audience: Airport & Airline IT

Description: Update on the new efficient function interaction with WIN@proach. How to follow up on tickets. Learn how the Amadeus support model offers new processes and tools that save you time and money.

Presenters: Alfredo Gutierrez, Sharon Abate, Ray Vecchiarelli

12:00 p.m. – 1:15 p.m.

Lunch, Technology showcase

InterContinental New Orleans

1:30 p.m. – 2:15 p.m.

Training sessions

InterContinental New Orleans

B7: PROPworks lightning talks

Audience: Finance/Functional

Description: Glean new insights about how PROPworks helps airports address issues such as escalation, concession adjustments, space/GIS integration, preparing to upgrade, customer statements, workflow, implementing new features – and more!

Presenters: Brian Smith, Deepa Shinde, Brendan Woods, Lisandra Rodriguez, Danny Negron

Moderator: Steve Rose

O5: Next-generation FIDS

Audience: All Operational/Functional

Presenter: Alex Fajet

P5: ICM automation & self-service

Audience: Airport & Airline IT

Description: Explore the latest technologies and trends in passenger flow automation including kiosk technologies, self-service bag drops and new, upcoming solutions.

Presenters: Peter Van der Lende, Mark Verbossche

2:15 p.m. – 2:45 p.m.

Break

InterContinental New Orleans

3:05 p.m. – 4:00 p.m.

Training sessions

InterContinental New Orleans

B8/O6: Airport and airline open dialogue – Roundtable

Audience: All

Description: Share ideas with your peers about topics that will help everyone run smoother operations through airline collaboration and more.

Presenters: Carmen Nash, Danny Negron, Kris Valas, Fred Atarian, Sharon Abate, Alfredo Gutierrez

4:00 p.m. – 4:30 p.m.

Closing remarks and summary

InterContinental New Orleans

Presenters: Betros Wakim, Bruno Spada

6:00 p.m. – 9:00 p.m.

Farewell event

InterContinental New Orleans

Amadeus Airport IT User Conference / Attendee information

RSVP now!

Getting there

Upon arrival at Louis Armstrong New Orleans International Airport, take a taxi or ride-sharing service to the InterContinental New Orleans, a 14-mile, 26-minute drive.

InterContinental New Orleans

RSVP now!

Just steps away from the French Quarter, the InterContinental New Orleans offers a unique blend of classic and contemporary with Four-Diamond accommodations and service.

Hotel amenities

During your stay at the InterContinental New Orleans, indulge in the classic amenities such as the outdoor rooftop pool, poolside dining and fitness center.

Hotel information

InterContinental New Orleans
444 St. Charles Ave
New Orleans, LA 70130
https://www.icneworleans.com/
Reservations: 1-800-439-4745
The hotel requires a first night deposit or guarantee on all reservations. When a reservation is received, the guest has 10 days to provide a guarantee. If the guarantee is not received within 10 days, the reservation will be cancelled. Any reservations made after 5 p.m. Thursday, April 9, 2020, are subject to availability.

Amadeus Airport IT User Conference / Training

RSVP now!

Training classes will be offered on Tuesday, April 28. The price to attend the training sessions is $250 USD per attendee. We offer three tracks:

Business systems/PROPworks
Operational
Passenger Processing

Click here to view the training schedule.

Amadeus Airport IT User Conference / Sponsors

RSVP now!

Our sponsors

Amadeus Airport IT User Conference / FAQs

RSVP now!

When should I plan to arrive to the conference?

Answer: If you are attending the optional training on Tuesday, April 28, please arrive by 9:15 a.m. If you are only attending the conference, please arrive by Wednesday, April 29 by 9 a.m.

When should I plan to depart the conference?

Answer: Please plan to depart on Thursday, April 30, 2020 after 9 p.m.

How will I get from the airport to the hotel?

Answer: Taxi service or ride-sharing service.

Do I need to book my hotel?

Answer: To book hotel reservations at the InterContinental, please use the link below.

Click here to book your accommodations.

What is the attire for the conference?

Answer: The attire for the conference is business casual. The evening events are cocktail attire optional.

Is there a fee to attend the training?

Answer: The fee to attend the training is $250 USD.

Is there a fee to attend the conference?

Answer: There is no fee to attend the conference.

Can I bring a guest to the conference? Is there a fee?

Answer: Guests can attend the welcome reception on Tuesday, April 28 and the closing night event on Thursday, April 30. The fee is $200 USD.

How is the weather in New Orleans during this time?

Answer: The weather in New Orleans in April is 80 degrees Fahrenheit during the day and 60's during the evening.

Who should I contact for further questions?

Answer: Please contact Andrea Vasquez at andrea.vasquez@amadeus.com